MOHAMAD AZREL BIN AZIT
Sales Advisor
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Save Desk Retention Specialist
MEASAT BROADCAST NETWORK
2024.03 - 2024.06
- Built constructive customer relationships to improve loyalty and recommendations.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
CUSTOMER CARE CONSULTANT
MAXIS
2022.06 - 2024.02
- Conducting outbound contacts to prevent customers from leaving the Maxis network, with a primary emphasis on customer retention
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Educated customers on offerings and upsold products and services to increase revenue.
SENIOR CUSTOMER SALE ADVISOR
MEASAT BROADCAST NETWORK
2012.10 - 2021.11
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
OPERATION MANAGER
SY DELI & MEALS SDN BHD
2010.01 - 2012.10
- Managing both front-of-house and back-of-house operations to ensure customer satisfaction, deliver quality service, and achieve financial targets.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
RELATIONSHIP TELEMARKETING
MEASAT BROADCAST NETWORK
2004.01 - 2010.01
- Delivering pre-prepared sales pitches, using scripts that describe Box Office Sport and Event products or services, with the goal of convincing potential customers to make a purchase.
SUPERVISOR
PETRONAS SERVICE STATION
2003.04 - 2004.03
- Managing a station with a focus on profitability, including overseeing, leading, and training a team of service staff
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
BACHELOR OF APPLIED MANAGEMENT - Marketing
FEDERATION UNIVERSITY AUSTRALIA
2012.04 - 2018.05
Skills
Client Engagement
Problem-solving abilities
Effective Communication
Task Prioritization
Sales expertise
Verbal/written communication
Fluency in Malay and English
Persuasive Communication
Sales Pitches
Upselling and Cross Selling
Persuasion techniques
References
KHAIRUL AKHYAR MAZLAN, TEAM MANAGER,
Measat Broadcast Network
+60162635241
NURUL FARIHA BURHANUDDIN, TEAM MANAGER
Measat Broadcast Network
Tel: +60102779047
Certification
Best Performer
Timeline
Save Desk Retention Specialist
MEASAT BROADCAST NETWORK
2024.03 - 2024.06
CUSTOMER CARE CONSULTANT
MAXIS
2022.06 - 2024.02
Best Performer
2020-12
Top Performer For Fibre
2018-12
Top Sales
2016-12
SENIOR CUSTOMER SALE ADVISOR
MEASAT BROADCAST NETWORK
2012.10 - 2021.11
BACHELOR OF APPLIED MANAGEMENT - Marketing
FEDERATION UNIVERSITY AUSTRALIA
2012.04 - 2018.05
OPERATION MANAGER
SY DELI & MEALS SDN BHD
2010.01 - 2012.10
RELATIONSHIP TELEMARKETING
MEASAT BROADCAST NETWORK
2004.01 - 2010.01
SUPERVISOR
PETRONAS SERVICE STATION
2003.04 - 2004.03
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