Summary
Overview
Work History
Skills
Timeline
Generic

Mohamad Azlan Bin Mohamad Anuar

Sales Manager
Kuala Lumpur,14

Summary

Dynamic Branch Manager with a proven track record at Mobile To Go Sdn Bhd, enhancing customer satisfaction through exceptional service and strategic sales initiatives. Skilled in relationship building and staff management, I consistently exceeded performance targets while fostering a productive team environment. Committed to delivering results and driving business growth. Expertise in customer service relations and sales management.

Overview

8
8
years of professional experience

Work History

Branch Manager

Mobile To Go Sdn Bhd
01.2022 - 05.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Handle marketing and sales throughout various channels. Make use of self expertise to gain sales and profit via installment plans to help boost company profit.

Supervisor

Seven Mobile Sdn Bhd
01.2020 - 12.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Sales Executive

Huawei Technologies
06.2018 - 12.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Sales Assistant

Satu Gadget Sdn Bhd
11.2016 - 06.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Skills

Customer service

Timeline

Branch Manager

Mobile To Go Sdn Bhd
01.2022 - 05.2024

Supervisor

Seven Mobile Sdn Bhd
01.2020 - 12.2021

Sales Executive

Huawei Technologies
06.2018 - 12.2019

Sales Assistant

Satu Gadget Sdn Bhd
11.2016 - 06.2018

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Mohamad Azlan Bin Mohamad AnuarSales Manager