Mohamad Azlan Bin Mohamad Anuar
Sales Manager
Kuala Lumpur,14
Summary
Dynamic Branch Manager with a proven track record at Mobile To Go Sdn Bhd, enhancing customer satisfaction through exceptional service and strategic sales initiatives. Skilled in relationship building and staff management, I consistently exceeded performance targets while fostering a productive team environment. Committed to delivering results and driving business growth. Expertise in customer service relations and sales management.
Overview
8
8
years of professional experience
Work History
Branch Manager
Mobile To Go Sdn Bhd
01.2022 - 05.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Handle marketing and sales throughout various channels. Make use of self expertise to gain sales and profit via installment plans to help boost company profit.
Supervisor
Seven Mobile Sdn Bhd
01.2020 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Sales Executive
Huawei Technologies
06.2018 - 12.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Assistant
Satu Gadget Sdn Bhd
11.2016 - 06.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Staff management
Decision-making
Employee development
Coaching and mentoring
Timeline
Branch Manager
Mobile To Go Sdn Bhd
01.2022 - 05.2024
Supervisor
Seven Mobile Sdn Bhd
01.2020 - 12.2021
Sales Executive
Huawei Technologies
06.2018 - 12.2019
Sales Assistant
Satu Gadget Sdn Bhd
11.2016 - 06.2018