Mohamad Arib Arib
Kluang, Johor
Summary
Proven Service Advisor with a track record of enhancing customer loyalty and exceeding sales targets at Sime Darby Auto Hyundai Sdn Bhd. Expert in vehicle assessment and customer service, adept at multitasking in fast-paced environments. Achieved high customer satisfaction, demonstrating exceptional organizational skills and a commitment to excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Service Advisor
Sime Darby Auto Hyundai Sdn Bhd
Johor Bahru, Johor, Malaysia
10.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Managed accident claims in coordination with insurance companies.
Fleet Assistant
Sime Darby Rent A Car Sdn Bhd (Hertz)
Pengerang, Johor, Malaysia
02.2018 - 09.2020
- Played a key role in fostering a safety-first culture within the organization by regularly reviewing driver performance metrics and implementing corrective measures as needed.
- Conducted regular audits of fleet inventory to maintain accuracy of asset tracking systems and ensure optimal utilization of resources.
- Managed relationships with key stakeholders including suppliers, clients, regulatory bodies, insurers, finance providers for seamless fleet operation.
- Collaborated with cross-functional teams to develop comprehensive fleet management strategies aligned with organizational goals.
- Negotiated favorable contracts with vendors for vehicle purchases, leases, and maintenance services to maximize ROI.
- Assisted in budget preparation for fleet expenses, tracking costs, and identifying opportunities for cost savings.
- Assisted in the development of fleet-related policies, procedures, and guidelines to ensure consistency in operations across the organization.
- Maintained accurate records of vehicle specifications, registrations, insurance policies, and service histories.
Service Advisor
Hong Huat Automobile Sdn Bhd (Toyota Kluang)
Kluang, Johor, Malaysia
08.2013 - 01.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
Politeknik Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia12-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Price quoting
- Service scheduling
- Performance goals
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Service Advisor
Sime Darby Auto Hyundai Sdn Bhd
10.2020 - Current
Fleet Assistant
Sime Darby Rent A Car Sdn Bhd (Hertz)
02.2018 - 09.2020
Service Advisor
Hong Huat Automobile Sdn Bhd (Toyota Kluang)
08.2013 - 01.2018
High School Diploma -
Politeknik Sultan Haji Ahmad Shah