Mohamad Arib Arib
Kluang, Johor
Summary
Proven Service Advisor with a track record of enhancing customer loyalty and exceeding sales targets at Sime Darby Auto Hyundai Sdn Bhd. Expert in vehicle assessment and customer service, adept at multitasking in fast-paced environments. Achieved high customer satisfaction, demonstrating exceptional organizational skills and a commitment to excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Service Advisor
Sime Darby Auto Hyundai Sdn Bhd
10.2020 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Promptly responded to inquiries and requests from prospective customers.
- Managed accident claims in coordination with insurance companies.
Fleet Assistant
Sime Darby Rent A Car Sdn Bhd (Hertz)
02.2018 - 09.2020
- Played a key role in fostering a safety-first culture within the organization by regularly reviewing driver performance metrics and implementing corrective measures as needed.
- Conducted regular audits of fleet inventory to maintain accuracy of asset tracking systems and ensure optimal utilization of resources.
- Managed relationships with key stakeholders including suppliers, clients, regulatory bodies, insurers, finance providers for seamless fleet operation.
- Collaborated with cross-functional teams to develop comprehensive fleet management strategies aligned with organizational goals.
- Negotiated favorable contracts with vendors for vehicle purchases, leases, and maintenance services to maximize ROI.
- Assisted in budget preparation for fleet expenses, tracking costs, and identifying opportunities for cost savings.
- Assisted in the development of fleet-related policies, procedures, and guidelines to ensure consistency in operations across the organization.
- Maintained accurate records of vehicle specifications, registrations, insurance policies, and service histories.
Service Advisor
Hong Huat Automobile Sdn Bhd (Toyota Kluang)
08.2013 - 01.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
Politeknik Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia12-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Price quoting
- Service scheduling
- Performance goals
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Service Advisor
Sime Darby Auto Hyundai Sdn Bhd
10.2020 - Current
Fleet Assistant
Sime Darby Rent A Car Sdn Bhd (Hertz)
02.2018 - 09.2020
Service Advisor
Hong Huat Automobile Sdn Bhd (Toyota Kluang)
08.2013 - 01.2018
High School Diploma -
Politeknik Sultan Haji Ahmad Shah
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