MICROSOFT WORD
MOHAMAD AMIRUL BIN MOHD RAZALI
GENERAL SERVICE ASSISTANT H1
PAHANG,CAMERON HIGHLANDS
Work Preference
Summary
Dynamic General Service Assistant with a proven track record at MARDI, enhancing customer loyalty through exceptional service and effective communication. Skilled in inventory management and problem-solving, I consistently exceeded performance targets, contributing to increased sales and a positive work environment. Committed to operational excellence and team collaboration.
Knowledgeable with solid background in general service assistance. Demonstrates consistent record of supporting operational efficiency and enhancing workplace functionality. Proven ability in maintaining facilities and effectively addressing service requests.
Professional with strong organizational and multitasking skills, prepared for this role. Experienced in maintaining operational efficiency and supporting various administrative tasks. Known for effective team collaboration and reliability, adapting swiftly to changing needs. Skilled in communication, problem-solving, and time management, bringing results-driven approach to every task.
Overview
8
8
years of professional experience
2
2
Certificates
Work History
General Service Assistant
MARDI
01.2018 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Increased sales by offering personalized recommendations based on customer needs.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
- Developed emergency evacuation plan to reduce confusion, injury, and property damage in event of active shooter or environmental emergency.
- Improved team collaboration by facilitating open communication between colleagues and departments.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Transferred telephone calls to appropriate staff members to expedite customer service.
Education
BACHELOR OF SPORT SCIENCES - SPORT SCIENCES
UITM JENGKA PAHANG
PAHANG 04.2001 -
High School Diploma -
UITM JENGKA PAHANG
PAHANG 04.2001 -
Skills
Teamwork
Customer service
Cleaning techniques
Verbal and written communication
Computer skills
Stock replenishment
Cleaning
Problem-solving
Guest service
Time management
Problem-solving abilities
Multitasking
Cash handling
Interpersonal skills
Physical stamina
Performance improvement
Positive attitude
Relationship building
Social media and promotions
Event planning
Certification
INTERNSHIP [UNIT SUKAN UITM JENGKA] - [3 MONTH]
Software
MICROSOFT OFFICE
MICROSOFT EXCEL
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Interests
SPORT DAILY ACTIVITIES
SPORT EVENTS MANAGEMENT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Service Assistant
MARDI
01.2018 - Current
INTERNSHIP [KLFA FOOTBALL CENTER] [3 MONTH]
05-2016
INTERNSHIP [UNIT SUKAN UITM JENGKA] - [3 MONTH]
05-2014
BACHELOR OF SPORT SCIENCES - SPORT SCIENCES
UITM JENGKA PAHANG
04.2001 -
High School Diploma -
UITM JENGKA PAHANG
04.2001 -