MOHAMAD AMIRUL FIQRIE
Senior Admin Executive Cum Risk Management
Kota Damansara
Summary
Obtain and secure a position that will enable me to use my organizational skills, as well as my ability to work well with people. I am a quick learner and always up for a challenge that will enhance my career goals.
Overview
9
9
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Admin Executive Cum Risk Management
Aster Synergy Sdn. Bhd.
01.2021 - 01.2024
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Oversee the overall office maintenance with the increase in office space/facilities and scope of office maintenance.
- Manage company properties (car, training center) renew roadtax, monthly payment and leasing space.
- Procurement and ensures that a company have enough office supplies. Develop and maintain a filing system. Tagging and controlling office equipment maintenance (aircon, photostat, etcs). Checking and verifying the company monthly bills.
- Providing facilities assistance as needed. Organize and schedule appointments including travel arrangement.
- Act as the first point of contact for the executive, handling and directing incoming calls, emails, and mail to the appropriate parties. Cooperate with other business-related functions to complete the designated work and deal with temporary tasks.
- Continually educate employees on company policies and best practices to ensure compliance with company rules and regulations, optimize job accountabilities, and track results and keep employee handbook current.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access. Ensures that a company complies with its outside regulatory and legal requirements as well as internal policies and by-laws (ISO).
- Interviewed, recruited and trained new onboarding candidates.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Work with company management to strategically plan that will benefit the company and encourage more efficient and beneficial work from employees.
- Organized, inquisitive, innovative problem solvers with the ability to perceive, understand, and interpret facts quickly and precisely.
Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have. - Support and carry out ad-hoc task, project and assignment given by superiors.
Customer Service Team Leader
MFM Securities Sdn. Bhd.
08.2015 - 12.2020
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Using Client Relationship Management (CRM) System (Zoho, Zendesk, Helpdesk, Salesforce, Bitrix24, SugarCRM) to connected with current and potential clients and grow the business.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
- Maintains customer records by updating account information; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Coordinating between departments and operating units in resolving day-to- day administrative and operational problems.
- Managing local customers and abroad customers regarding their problems through our products and services.
- Handle complaints, provide suitable clarifications and alternatives within the time limits and follow up to ensure the resolution.
- Provide precise, valid, and complete information by, using the right methods and tools. Keep a record of the client's interaction process, client's account and file documentation.
- Resolve client complaints via live chat, email inquiries, phone calls, and client events.
- Attracts potential customers by answering product and service questions and suggesting information about products and services.
Recommends potential products or services to management by collecting customer information and analyzing customer needs. - Manage administration such as preparing activity reports complaints reports and others.
Administration Officer
Coshare Sdn. Bhd.
11.2014 - 08.2015
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Managed team petty cash, purchase orders and account transactions.
- Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
- Managing inventory of assets and supplies, sourcing for suppliers and submitting invoices.
- Coordinating between departments and operating units in resolving day-to- day administrative and operational problems.
- Scheduling and coordinating meetings, interviews, events and other similar activities.
Education
Diploma in Business Banking - Business Banking
Universiti Teknologi Mara
Jengka, Pahang 04.2001 -
Science Education
Sekolah Menengah Kebangsaan Seri Pekan
Pekan, Pahang, Malaysia12.2009
Skills
- Able to multitask and perform well under pressure
- Leadership Direct, guide, and influence the behavior and work of others towards the accomplishment of specific goals in a given situation
- Problem-solving and critical thinking skills
- Expert stress management skills and ability to make important decisions under pressure
- Able to learn and grasp new concepts and adapt well in changing environments
- Dynamic team management
- Punctual to work and attendance
- Work is the highest priority
- Planning, Organizing, Leading, and Controlling Skills (POLC)
- Responsible, honest, hardworking, and fast learner
Certification
Dean Award
Reference
Noor Arifah Binti Mohamed Daud
Assistant HR Manager
arifahefa@gmail.com
+6017-2064982
Timeline
Senior Admin Executive Cum Risk Management
Aster Synergy Sdn. Bhd.
01.2021 - 01.2024
Loyalty Staff Award
12-2015
Customer Service Team Leader
MFM Securities Sdn. Bhd.
08.2015 - 12.2020
Administration Officer
Coshare Sdn. Bhd.
11.2014 - 08.2015
Dean Award
04-2013
Diploma in Business Banking - Business Banking
Universiti Teknologi Mara
04.2001 -
Science Education
Sekolah Menengah Kebangsaan Seri Pekan