MOHAMAD AMAR DANIEL BIN SHAH RIZAL
SEGAMAT
Summary
Dynamic professional with proven expertise in customer service and operational efficiency. Skilled in problem-solving and complaint management, ensuring high levels of customer satisfaction and loyalty. Excels in relationship management, delivering exceptional service by understanding client needs and resolving issues promptly. Engages customers to foster loyalty and drive sustained revenue growth.
Overview
7
7
years of professional experience
Work History
Owner & live Selling
esnce.online (online business)
SEGAMAT, JOHOR
01.2023 - 01.2026
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified and solved problems impacting sales management and business direction.
- Delivered exceptional customer service, resolving issues to ensure repeat business.
- Analysed market trends to identify new business opportunities, enhancing brand presence.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Implemented feedback mechanisms to gather customer insights, informing future business strategies.
- Identified and influenced continuous business adjustments to improve branch operations.
- Focused on Instagram, Twitter and TikTok content creation.
- Supported high-performing social media campaigns across Facebook, Instagram, Twitter and TikTok.
- Worked with accuracy and creativity, producing visually appealing content for Instagram, Facebook and TikTok.
- Implemented strategies to grow viewership across digital platforms, including YouTube, Instagram, and TikTok.
- Devised and executed standout, memorable TikTok video content, heightening audience engagement and brand awareness.
- Used platforms such as TikTok and Instagram to keep the audience entertained and for self-promotional purposes.
- Grew social media following by posting engaging content on Instagram, TikTok and Facebook accounts.
- Managed inventory of sales materials and products, ensuring availability for demonstrations and sales.
- Monitored sales performance metrics, making data-driven decisions to adjust sales strategies as required.
- Developed excellent working knowledge of industry trends and improvements in processes.
Administrative Intern
Majlis Perbandaran Segamat
SEGAMAT, JOHOR
07.2025 - 10.2025
- Assisted with filing and archiving documents, enhancing efficiency in document retrieval.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Proofread and corrected different types of documentation.
- Supported HR activities, such as organising recruitment materials and scheduling interviews, to aid in talent acquisition efforts.
- Conducted daily cleaning tasks, maintaining a tidy and hygienic workspace for all employees.
- Studied existing taxation procedures and suggested improvements to processes for increased tax collection and revenue.
- Participated in cross-departmental projects to streamline tax collection methods.
- Utilised advanced Excel functions to organise and manipulate data for easier analysis.
- Created useful reports on transport performance using Excel, aiding analysis for ongoing logistics improvements.
- Utilised advanced Excel skills to manipulate data for analysis and report generation.
- Applied advanced Excel skills to effectively manage data, including pivot tables, VLOOKUPs, SUMIFS and INDEX MATCH.
- Updated Excel spreadsheets with meticulous precision for faultless customer account records.
- Detected formatting and compositional errors in word, excel and PowerPoint documents.
- Created and maintained spreadsheets using Excel.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Enhanced internal communication mechanisms, fostering a transparent and collaborative environment.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
Restaurant Service Specialist
Salute cafe
SEGAMAT, JOHOR
01.2019 - 01.2020
- Facilitated smooth service operations by organising resources and managing time effectively.
- Assisted in fulfilment of customer orders placed in person
- Delivered customer service in a fast-paced restaurant environment.
- Supported daily operations including order handling and table service.
- Strengthened teamwork and communication skills in hospitality settings.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
Education
Bachelor - Bachelor of Science in Administrative Science
Universiti Teknologi Mara (UITM)
Seremban 301-2026
Diploma - Public Administration
Universiti Teknologi Mara (UITM)
Seremban 301-2023
SPM -
SMA Al-Khairiah Segamat
segamat01-2019
Skills
- Customer service
- Project management
- Data analysis
- Social media marketing
- Contract negotiation
- Team collaboration
- Problem resolution
- Financial management
- Administrative support
- Negotiation
- Leadership excellence
- Client relationship building
- Business development
- Team building and training
- Tactical thinking
- Decision-Making authority
- Microsoft Excel
- Strategic planning
- Proactive attitude
- Digital marketing strategies
- Crisis handling
- Staff recruitment and supervision
- Cash handling
- Customer retention
- Project budgeting
- Operations management
- Employee training and development
- Cash flow management
- Brand management
- Business administration
- Strategic plan development
- Business and cash flow planning
- Online marketing strategy
- Contract negotiations
- Basic administrative duties
- Administrative functioning
- Administrative support competence
- Administrative hearings handling
- Administrative proceedings familiarity
- Administrative tasks completion
- Public Relations
- Task collaboration
- Health and safety awareness
- Deadline management
- Researching
- Team leadership
- Market research
- Document management
- Office administration
- Recruitment support
- Leadership skills
- Team supervision
- Leadership proficiency
- Team building coordination
- Performance monitoring
- Team development strategies
- Knowledge sharing
- Training and Development
- Team performance data analysis
- Communication excellence
Languages
Malay
Proficient
C2
English
Proficient
C2
Arabic
Beginner
A1
Timeline
Administrative Intern
Majlis Perbandaran Segamat
07.2025 - 10.2025
Owner & live Selling
esnce.online (online business)
01.2023 - 01.2026
Restaurant Service Specialist
Salute cafe
01.2019 - 01.2020
Bachelor - Bachelor of Science in Administrative Science
Universiti Teknologi Mara (UITM)
Diploma - Public Administration
Universiti Teknologi Mara (UITM)
SPM -
SMA Al-Khairiah Segamat