Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

MOHAMAD ALIF NAJMI BIN ZULKEFLE

Assistant Team Leader- Customer Services Officer.
Glugor,07
MOHAMAD ALIF NAJMI BIN ZULKEFLE

Summary

Hardworking and adaptable professional with a proven ability to multitask effectively. Consistently recognized with the 'Star of the Month' award for outstanding performance in current role. Eager to continue learning and applying new knowledge to contribute to the achievement of company objectives. Seeking opportunities to leverage skills and dedication in a position within the company.

Overview

6
years of professional experience

Work History

Toll Global Forwarding

Customer Services Officer
04.2021 - Current

Job overview

  • Marine, Singapore.

-Proficiently generated Bill of Lading using CW1 software in adherence to Standard Operating Procedures for import, export, and return shipments across all categories.

- Formally corresponded with Singapore onshore administration regarding vessel details, voyage updates, and all pertinent shipment information.

- Ensure timely creation of all Bill of Lading documents before the end of each working day to facilitate smooth shipment processes for the following day.

  • Coles, Australia.

-Serve as the second-in-command within the team, assuming leadership responsibilities in the absence of the team leader.

- Designated as the primary trainer for new hires due to possessing the highest quality standards within the team.

-Entered an average of 70 runsheets daily into the system in adherence to Standard Operating Procedure.

- Managed data entry of runsheets from four different states in Australia: Victoria, Queensland, South Australia, and West Australia.

- Responsible for finding all the missing runsheets and reporting back to country to ensured accuracy and completeness of the data.

- Regularly liaised with onshore administration personnel to address and resolve queries.

- Performed daily and weekly reconciliations to ensure accurate payment processing and data integrity for closure procedures.

- Responsible for conducting weekly payment close-off procedures for Victoria state, including the timely dispatch of remittance to subcontractors.

- Consistently maintained a 100% accuracy rate throughout the year, resulting in recognition from higher-ups for exceptional performance.

Sentap Press Sdn Bhd

Marketing Officer
02.2020 - 06.2020

Job overview

- Implemented online marketing strategies, leveraging social media platforms to increase engagement and enhance brand visibility.

- Developed compelling content and advertisements for company social media platforms, resulting in significant growth in followership.

Nescafe

Hub Operations Manager
03.2019 - 12.2019

Job overview

-Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.

-Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.

-Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Sintokyo Sushi

Salesperson
10.2018 - 12.2018

Job overview

- Achieved daily sales exceeding 300 sushi items, earning praise from management for outstanding performance..

- Organized promotional events that showcased products while driving brand awareness and generating leads.

Education

Universiti Utara Malaysia
Sintok, Kedah, Malaysia

Bachelor of Marketing With Honours from Marketing
04.2001

Skills

CW1

References

Premela A/P Saravanan

Team Leader at Toll Global Forwarding

011-1250 9129


Desmond Lim 

Operational Manager at Toll Global Forwarding

012-400 8372

Timeline

Customer Services Officer

Toll Global Forwarding
04.2021 - Current

Marketing Officer

Sentap Press Sdn Bhd
02.2020 - 06.2020

Hub Operations Manager

Nescafe
03.2019 - 12.2019

Salesperson

Sintokyo Sushi
10.2018 - 12.2018

Universiti Utara Malaysia

Bachelor of Marketing With Honours from Marketing
04.2001
MOHAMAD ALIF NAJMI BIN ZULKEFLEAssistant Team Leader- Customer Services Officer.