MOHAMAD AIZAT HASIF BIN ROZAIN
CUSTOMER SERVICE OFFICER
George Town, Penang
Summary
To obtain experience in a real working environment firsthand whilst at the same time benefits in terms of personal and professional development.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Professional Training
VADS, Telekom Malaysia Co.
01.2018 - 2 2018
Assisted customers by answering questions and responding to inquiries.
Material Clerk
Jabil
02.2018 - 02.2019
- Keep records of items shipped, received, or transferred to another location
- Compile reports on various aspects of changes in production or inventory
- Find, sort, or move goods between different parts of the business.
Cleaning Supervisor
JK Mega Sdn Bhd
02.2019 - 04.2021
- Led a team of cleaners by ensuring a smooth and proper job been done at the allocated premises, covering multiple condominiums, apartments, and offices
- Prepared reports for the jobs that had been completed on that day.
Customer Service Officer
Integrated Health Plans Pte Ltd (IHP)
11.2022 - Current
- Providing support to customers by answering their calls and attend emails to their queries and responding to complaints
- Addition to that, assisting customer with any claim submission, claim status or claim reject/approved.
Education
Diploma in Corporate Comm - Majoring in Diploma Corporate Communication
Kolej Universiti Poly-Tech Mara (Kuala Lumpur)
Kuala Lumpur, Malaysia 01.2014 - 04.2017
Sijil Pelajaran Malaysia - undefined
SMK Abdullah Munshi
01.2009 - 04.2013
Skills
Flexible and can adapt to all situation
Computer savvy
Teamwork
Able to speak, read & write in English fluently
Customer Support
Inbound Call Management
Data Entry
Activities
- Organizaing a Photo Exhibition (Road to Malacca)
- Organizing a motivational speech at school (Sorakan Anak Muda)
- Organize a dinner for Corporate Communication Student (The Returning of Don and Donna)
- Organize a sport event (Rugby Rumble Fest 2016)
References
- Miss Zalila, Trainers (VADS Telekom), 017-4063739
- Rahman Rahim, Warehouse Senior Officer (Jabil Plant 2), 016-4993666
- Miss Disha, Human Resource Officer (JK Mega Sdn Bhd), 016-4993666
- Marzuki Mahmuddin, Assistant Manager (IHP), 013-3808914
Timeline
Customer Service Officer
Integrated Health Plans Pte Ltd (IHP)
11.2022 - Current
Cleaning Supervisor
JK Mega Sdn Bhd
02.2019 - 04.2021
Material Clerk
Jabil
02.2018 - 02.2019
Customer Service Professional Training
VADS, Telekom Malaysia Co.
01.2018 - 2 2018
Diploma in Corporate Comm - Majoring in Diploma Corporate Communication
Kolej Universiti Poly-Tech Mara (Kuala Lumpur)
01.2014 - 04.2017
Sijil Pelajaran Malaysia - undefined
SMK Abdullah Munshi
01.2009 - 04.2013
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