Summary
Work History
Education
Skills
Software
Timeline
Overview
Gender
Marital Status
Race
Religion
Nationality
References

Mohamad Aidil Haikal

Sepang,MY

Summary

Outgoing Job Title with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Work History

Captain

Resort, KL
05.2022 - 01.2023


  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, and took drink orders.
  • Prepared specialty desserts for customers for special occasions.

Banquet Captain

Royal Chulan Kuala Lumpur
01.2019 - 01.2021
  • Always make customer happy with service
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Supervised and mentored kitchen and serving staff.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Directed and managed banquet functions for Number-person event.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained clean and safe work environment.

Waiter

Pizza Hut Taman Maluri
01.2016 - 01.2017
  • O Taking order o Clearing o Reset and setting cutleries on the table
  • Make drinking water for customers
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new servers on restaurant policies and procedures.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Spm -

Smk Gaal Pasir Puteh, Kelantan
04.2007 - 12.2012

Diploma - Hotel Cathering & Management

Collage Technology Cybernetics , Cheras
05.2013 - 05.2015

Skills

    Critical Thinking

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Software

Microsoft Word

Powerpoint

Microsoft Office

Timeline

Captain - Resort, KL
05.2022 - 01.2023
Banquet Captain - Royal Chulan Kuala Lumpur
01.2019 - 01.2021
Waiter - Pizza Hut Taman Maluri
01.2016 - 01.2017
Collage Technology Cybernetics - Diploma, Hotel Cathering & Management
05.2013 - 05.2015
Smk Gaal Pasir Puteh - Spm,
04.2007 - 12.2012

Overview

7
7
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Gender

Male

Marital Status

Married

Race

Malay

Religion

Islam

Nationality

Malaysian

References

Mr Kalai(Asst.Manager)

-0102224875


Mr Hazim(Supervisor)

-0183269275

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Mohamad Aidil Haikal