MOHAMAD ADAM MOHAMAD AZLEE

Kuala Lumpur,Kuala Lumpur

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Kenny Hills Bakers. Excelled in complaint resolution and adhering to service standards, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in customer feedback on Google Review by efficiently managing inquiries and conflicts, showcasing a commitment to excellence and support.

Overview

Certification

Work History

Customer Service Representative

Kenny Hills Bakers

Desa Park City, Kuala Lumpur

05.2023 - 08.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Sijil Pelajaran Malaysia - Accounting

SMK Segambut

Segambut Luar, Wilayah Persekutuan, Kuala Lumpur

02.2023

Skills

Service standard compliance

Languages

English

Upper intermediate (B2)

Malay

Advanced (C1)

Certification

5A SPM

Interests

Love listen house musics

Timeline