Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in Technical systems . Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Techical position. Ready to help team achieve company goals.
Hi, I’m
Mohamad Syafiq
Technical Engineer
Kuala Lumpur
Summary
Overview
5
years of professional experience
Work History
Geosamudra Sdn Bhd
Technical Support Engineer
03.2020 - Current
Job overview
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Established strong working relationships with client through effective communication and collaboration.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Checked, repaired and repacked survival equipment to meet specifications.
IZMOBILE KAJANG-SPECIALIST IN SMARTPHONE REPAIR
TECHNICAL EXECUTIVE
07.2019 - 02.2020
Job overview
- Opened, disassembled, repaired, replaced parts, and reassembled units.
- Maintained full accountability for supplies and equipment while providing customer service.
- Provided exceptional customer support, resolving complex technical issues in a timely manner.
- Updated technical knowledge through continuous education on new devices and repair techniques.
- Improved customer satisfaction by providing timely and accurate smartphone repairs.
- Performed software updates, installations, and data transfers as part of routine device maintenance services.
- Trained new technicians on proper repair procedures, ensuring consistency in quality across all team members.
- Displayed excellent problem-solving skills, locating root causes of complex smartphone problems quickly and efficiently.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
PERODUA SERVICE CENTER TAMAN SHAMELIN
SERVICE ADVISOR
04.2019 - 06.2019
Job overview
- To determine problems with a vehicle and provide technicians with accurate repair descriptions, greeting customers, listening to requests, scheduling appointments, and estimating costs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Politeknik Port DicksonPort Dickson, Negeri Sembilan, Malaysia
High School Diploma
04.2001
University Overview
- Diploma In Mechanica Engineering Auto Diesel, Politeknik Port Dickson, 2015-2019 - 2.11 GPA Conversion
Among subject taken :
- ENGINEERING MATHEMATICS
- COMPUTER AIDED DESIGN
- ENGINEERING MECHANICS
- VEHICLE DYNAMICS
- AUTOMOTIVE ELECTRICAL AND ELECTRONICS
- INTERNAL COMBUSTION ENGINE
- OCCUPATIONAL, SAFETY AND HEALTH
Skills
RESEARCH AND STRATEGY
Language
Language
EnglishLanguages
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Technical Support Engineer
Geosamudra Sdn Bhd
03.2020 - Current
TECHNICAL EXECUTIVE
IZMOBILE KAJANG-SPECIALIST IN SMARTPHONE REPAIR
07.2019 - 02.2020
SERVICE ADVISOR
PERODUA SERVICE CENTER TAMAN SHAMELIN
04.2019 - 06.2019
Politeknik Port Dickson
High School Diploma
04.2001
Similar Profiles
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
ELAINE TEHELAINE TEH
FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)
Muhammad Hafiz Bin EmranMuhammad Hafiz Bin Emran
Senior Assistant Technical Operation (Helpdesk) at DST Network Sdn Bhd | USMS Sdn BhdSenior Assistant Technical Operation (Helpdesk) at DST Network Sdn Bhd | USMS Sdn Bhd
Jack GooJack Goo
Senior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining ConceptSenior Chef De Partie/Multi-Unit Operation Manager at Ilham Dining Concept
MOHD FAIZAN MOHD FARIZMOHD FAIZAN MOHD FARIZ
Senior Manager Analyst at PETRONASSenior Manager Analyst at PETRONAS