Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in Technical systems . Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Techical position. Ready to help team achieve company goals.
Hi, I’m
Mohamad Syafiq
Technical Engineer
Kuala Lumpur
Summary
Overview
5
years of professional experience
Work History
Geosamudra Sdn BhdUlu Kelang, Selangor, Malaysia
Technical Support Engineer
03.2020 - Current
Job overview
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Established strong working relationships with client through effective communication and collaboration.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Provided technical support in both on-site and telephone consultations.
- Created detailed reports on engineering activities and findings.
- Trained and mentored junior engineers, providing guidance and direction.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Checked, repaired and repacked survival equipment to meet specifications.
IZMOBILE KAJANG-SPECIALIST IN SMARTPHONE REPAIRKajang, Selangor, Malaysia
TECHNICAL EXECUTIVE
07.2019 - 02.2020
Job overview
- Opened, disassembled, repaired, replaced parts, and reassembled units.
- Maintained full accountability for supplies and equipment while providing customer service.
- Provided exceptional customer support, resolving complex technical issues in a timely manner.
- Updated technical knowledge through continuous education on new devices and repair techniques.
- Improved customer satisfaction by providing timely and accurate smartphone repairs.
- Performed software updates, installations, and data transfers as part of routine device maintenance services.
- Trained new technicians on proper repair procedures, ensuring consistency in quality across all team members.
- Displayed excellent problem-solving skills, locating root causes of complex smartphone problems quickly and efficiently.
- Installed and configured new devices and system components.
- Installed wiring, cabling and networking hardware on customer premises.
- Performed preventive maintenance of telecommunications equipment.
PERODUA SERVICE CENTER TAMAN SHAMELINAmpang, Selangor, Malaysia
SERVICE ADVISOR
04.2019 - 06.2019
Job overview
- To determine problems with a vehicle and provide technicians with accurate repair descriptions, greeting customers, listening to requests, scheduling appointments, and estimating costs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Politeknik Port DicksonPort Dickson, Negeri Sembilan, Malaysia
High School Diploma
04.2001
University Overview
- Diploma In Mechanica Engineering Auto Diesel, Politeknik Port Dickson, 2015-2019 - 2.11 GPA Conversion
Among subject taken :
- ENGINEERING MATHEMATICS
- COMPUTER AIDED DESIGN
- ENGINEERING MECHANICS
- VEHICLE DYNAMICS
- AUTOMOTIVE ELECTRICAL AND ELECTRONICS
- INTERNAL COMBUSTION ENGINE
- OCCUPATIONAL, SAFETY AND HEALTH
Skills
RESEARCH AND STRATEGY
SALES & MARKETING
TEAMWORK
TROUBLESHOOTING
ORGANIZATIONAL SKILL
MICROSOFT OFFICE APPLICATION
AUTOCAD AND INVETORY APPLICATION
Language
Language
EnglishLanguages
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Technical Support Engineer
Geosamudra Sdn Bhd
03.2020 - Current
TECHNICAL EXECUTIVE
IZMOBILE KAJANG-SPECIALIST IN SMARTPHONE REPAIR
07.2019 - 02.2020
SERVICE ADVISOR
PERODUA SERVICE CENTER TAMAN SHAMELIN
04.2019 - 06.2019
Politeknik Port Dickson
High School Diploma
04.2001