Mohamad Nashrif Abdul Karim
RPA Managing Specialist
Cyberjaya,Selangor
Summary
Experienced RPA Managing Specialist at DHL IT Services with 9+ years of expertise in automation, API integrations, and process optimization. Adept at leveraging cutting-edge technologies, including UiPath, Azure OpenAI, Power Automate, and Graph API, to enhance intelligent automation and drive cost efficiency. Strong track record of implementing AI-driven solutions, optimizing workflows, and leading automation projects to support business digital transformation.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
RPA Managing Specialist
DHL IT Services
08.2024 - Current
- Optimized UiPath automation by integrating ServiceNow API, enhancing process efficiency by 30%
- Extended Graph API functionalities for Microsoft Teams, SharePoint, and OneDrive to improve document management workflows
- Implemented Azure OpenAI (ChatGPT) for unstructured data processing, reducing manual intervention by 40%
- Developed an automation mapping system using PowerApps, Power Automate, and Orchestrator API, improving project tracking
- Designed Python-based analytics to monitor virtual desktop utilization, optimizing RPA costsavings
Senior RPA Specialist
DHL IT Services
10.2021 - 08.2024
- Designed and implemented end-to-end RPA solutions to streamline business processes
- Integrated advanced technologies (APIs, virtual chatbots, DB connections) to enhance automation capabilities
- Developed reusable UiPath Libraries for ServiceNow API and extended Graph API functionalities
- Conducted root cause analysis of RPA incidents, reducing error resolution time by 25%
- Led the automation of Service Desk operations, reducing manual workload by 35%
RPA Specialist
DHL IT Services
10.2019 - 09.2021
- Automated Service Desk tasks using UiPath, reducing ticket resolution time by 30%
- Monitored and optimized RPA execution via UiPath Orchestrator
Service Desk Specialist
DHL IT Services
04.2018 - 09.2019
- Developed PowerShell scripts to automate Active Directory management and improve data visibility
- Built PowerShell-Selenium automation for web browsing and ServiceNow requests
- Automated Excel-based quality checks and productivity reports from Avaya data
Education
Bachelor of Engineering (B.E.) - Mechanical Engineering
Coburg University
Coburg 01.2010 - 04.2014
Timeline
RPA Managing Specialist
DHL IT Services
08.2024 - Current
Senior RPA Specialist
DHL IT Services
10.2021 - 08.2024
RPA Specialist
DHL IT Services
10.2019 - 09.2021
Service Desk Specialist
DHL IT Services
04.2018 - 09.2019
Bachelor of Engineering (B.E.) - Mechanical Engineering
Coburg University
01.2010 - 04.2014
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