Mohamad Izham
Senior Global Support Executive
Kuala Lumpur,14
Summary
Practical and pragmatic Global Support Executive with almost 10 years leading successful international support operations. Takes ownership of worldwide success through careful macro leadership and attentive supervision. Provider of exceptional customer satisfaction levels through detailed customization of each operation to local cultures and regional needs.
Overview
17
17
years of professional experience
Work History
Senior Global Support Executive
HSBC Data Processing Sdn Bhd
08.2021 - Current
- Assisting data migration for every bonds transactions within country and outside of country depending on their origin.
- Support database for HSBC HongKong in standardizing best practise in data collections and migrations.
- Work across another region to make sure data migration is accurate in bond processing.
- To provide support and high quality service to achieve maximum customer satisfaction by processing instructions and providing guidance to team members
- To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes.
- Maintained comprehensive knowledge of industry developments, staying ahead of emerging trends and technologies relevant to global support operations.
- Analyzed customer feedback to identify trends and areas for improvement, driving continuous service enhancements.
- Coordinated cross-functional efforts to address complex global support challenges, delivering effective solutions in timely manner.
- Effectively managed more than 100 escalations by maintaining clear lines of communication between stakeholders and promptly addressing concerns
Corporate Communications Manager
Suka Berjalan
01.2017 - 03.2019
- Drove successful product launches with comprehensive communication strategies tailored to each target audience segment.
- Enhanced brand reputation by developing and implementing strategic corporate communications plans.
- Elevated event visibility by managing all aspects of event planning, from concept development to post-event follow-up activities.
- Coordinated executive thought leadership efforts to establish credibility within the industry and attract new business opportunities.
- Optimized internal communication channels for seamless information flow between departments, reducing redundancies in processes.
- Strengthened stakeholder relationships through regular updates on company performance and industry trends.
Global Support Executive
HSBC Data Processing Sdn Bhd
01.2012 - 03.2016
- Maintained comprehensive knowledge of industry developments, staying ahead of emerging trends and technologies relevant to global support operations.
- Analyzed customer feedback to identify trends and areas for improvement, driving continuous service enhancements.
- Cultivated a culture of continuous learning within the team by organizing regular training sessions and encouraging professional development opportunities for staff members.
- Coordinated cross-functional efforts to address complex global support challenges, delivering effective solutions in a timely manner.
- Collaborated with product teams to provide valuable insights on customer needs, influencing product improvements that addressed common pain points.
- Spearheaded initiatives aimed at standardizing best practices across all regional teams, fostering consistent quality in the delivery of global support services.
Corporate Communication Executive
Technology Park Malaysia
01.2008 - 06.2011
- Maintained comprehensive knowledge of industry developments, staying ahead of emerging trends and technologies relevant to global support operations.
- Analyzed customer feedback to identify trends and areas for improvement, driving continuous service enhancements.
- Cultivated a culture of continuous learning within the team by organizing regular training sessions and encouraging professional development opportunities for staff members.
- Increased overall customer satisfaction by implementing proactive monitoring systems that detected potential issues before they escalated into major problems.
- Collaborated with product teams to provide valuable insights on customer needs, influencing product improvements that addressed common pain points.
Education
Bachelor of Corporate Communications - Mass Communications
Kuala Lumpur Infrastructure University
Kuala Lumpur 1 2009 - 1 2011
Diploma in Corporate Communications - Mass Communications
Technology Park Malaysia College
Kuala Lumpur 1 2006 - 1 2009
Skills
MT 103/ MT 102
Microsoft excel
Multilingual Communication
Operational Documentation Generation
Marketing Strategy Development
Market Trend Analysis
Blomberg
Languages
English
Malaysia
Manager contacts
ABD RAHMAN
MANAGER, SUKA BERJALAN 011- 6167 7490
DINESH KUMARAN
MANAGER, HSBC 016- 674 4533
Timeline
Senior Global Support Executive
HSBC Data Processing Sdn Bhd
08.2021 - Current
Corporate Communications Manager
Suka Berjalan
01.2017 - 03.2019
Global Support Executive
HSBC Data Processing Sdn Bhd
01.2012 - 03.2016
Corporate Communication Executive
Technology Park Malaysia
01.2008 - 06.2011
Bachelor of Corporate Communications - Mass Communications
Kuala Lumpur Infrastructure University
1 2009 - 1 2011
Diploma in Corporate Communications - Mass Communications
Technology Park Malaysia College
1 2006 - 1 2009
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