MOHAMAD DZULFIQAR BIN RASLI
BRANCH MANAGER
TEMERLOH
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
Work History
Branch Manager
JALEN DISTRIBUTORS SDN BHD
01.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with training sessions, boosting productivity levels across the branch operations.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Assistant Restaurant Manager
KFC TAMAN TAS
02.2018 - 05.2022
- - Assist in forecasting and planning sale for restaurant
- - Do recruitment for hire new staff
- - Provide and handle in-house training for staff and monitor their progress
- - Ensure restaurant management follow the labor requirement stated in employment act by government
- - Ensure restaurant comply with HALAL Policy that being made by company during operation
- - Ensure restaurant/staff practicing food safety and hygiene especially during food preparation process
- - Monitor and manage preparation/cooking process of food to ensure the product specification is in compliance with standard
- - Manage work schedule of all staff during my shift by giving serious consideration to labor cost, but assuring the staffing is adequate to provide excellent service and proper coverage at all times
- - Checks maintenance of all equipment located in or used in the restaurant during my shift and request immediate repairs where necessary.
- - Manage file/document such as invoice, Halal, staff contract letter and maintenance file for audit purpose
Internship
ISUZU HICOM M SDN BHD
02.2017 - 07.2017
- - Know and understand all process flow starting from logistic department until the end process in production line
- - Assist production line to make sure it can run smoothly
- - Collect and key in data for defect per unit.
- - Assist supervisor managing file/document for audit purpose
- - Perform ad-hoc task assigned by supervisor
- - Exposed to the KAIZEN implementation at production line
Education
Bachelor of Industrial Technology Management - Hons
University Malaysia Pahang
01.2013 - 01.2017
Matriculation Certification - undefined
Pahang Matriculation College
01.2012 - 01.2013
Malaysian University English Test - MUET
Pahang Matriculation College
01.2012 - 01.2013
Sijil Pelajaran Malaysia - SPM
Sekolah Berasrama Penuh Integrasi Kuantan
01.2007 - 01.2011
Ujian Pencapaian Sekolah Rendah - UPSR
Sekolah Kebangsaan Temerloh Jaya
01.2001 - 01.2006
Skills
1 Microsoft Office
2 Forecasting
3 Planning
4 Organizing
5 Recruitment & Training
6 Teamwork
7 Managing people/supervise
8 Leadership
9 Critical thinking & problem solving
10 Customer service
11 Branch operations management
ACTIVITIES
- Involved in events/carnival for sales & marketing purpose
- Become a part of kindergarten tour team to promote KFC Birthday Party and Events
- Involve in inter area sports activities such as badminton, futsal and bowling
- Attend food handler and Halal classes
- Facilitator for study camp UPSR
- Joined Kelab Pembimbing Rakan Siswa (PERSIS)
Timeline
Branch Manager
JALEN DISTRIBUTORS SDN BHD
01.2023 - Current
Assistant Restaurant Manager
KFC TAMAN TAS
02.2018 - 05.2022
Internship
ISUZU HICOM M SDN BHD
02.2017 - 07.2017
Bachelor of Industrial Technology Management - Hons
University Malaysia Pahang
01.2013 - 01.2017
Matriculation Certification - undefined
Pahang Matriculation College
01.2012 - 01.2013
Malaysian University English Test - MUET
Pahang Matriculation College
01.2012 - 01.2013
Sijil Pelajaran Malaysia - SPM
Sekolah Berasrama Penuh Integrasi Kuantan
01.2007 - 01.2011
Ujian Pencapaian Sekolah Rendah - UPSR
Sekolah Kebangsaan Temerloh Jaya
01.2001 - 01.2006
Similar Profiles
Jayesh BarathanJayesh Barathan
Business Development Manager at JK Distributors Sdn. BhdBusiness Development Manager at JK Distributors Sdn. Bhd
GAUTHAMT VELAYUDAMGAUTHAMT VELAYUDAM
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
ELAINE TEHELAINE TEH
FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)
Kuhanesan BalakrishnanKuhanesan Balakrishnan
Operation Technician at LINDE AMT SINGAPORE PTE LTDOperation Technician at LINDE AMT SINGAPORE PTE LTD
Hazlin RadzuanHazlin Radzuan
Data Analyst Intern at Najeehah International Sdn BhdData Analyst Intern at Najeehah International Sdn Bhd