Football
MOHAMAD AZREE BIN SYAMSIR
Consumer Care Executive
KUALA LUMPUR
Summary
Experienced professional seeking a position to enhance skills and gain knowledge of the working environment. Dedicated to helping the company exceed goals through industrial training experience. Committed to delivering exceptional service and support to ensure customer satisfaction. Skilled in applying customer service best practices and identifying effective solutions to meet customer needs. Strong background in service delivery and proven multitasking abilities. Dedicated to maintaining professional relationships that increase profitability and drive business results.
Overview
2026
2026
years of professional experience
8057
8057
years of post-secondary education
3
3
Languages
Work History
Consumer Care Experience (Singapore, Malaysia & Indonesia)
R Logic Customer Care Services Sdn Bhd ( Philips Service Centre)
06.2024 - Current
- Handling inbound calls & Live chat regarding Philips product, technical issues, warranty claims and general inquiries.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers .
Customer Service Executive (Indonesia Speaker)
SRG Asia Pacific Sdn Bhd
12.2021 - 05.2024
- Handling inbound calls regarding Maxis & Hotlink product, technical issues and general inquiries.
- Achievement: Top performer indonesia Q 2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Scaffolder
Sapura Fabrication Sdn Bhd
01.2020 - 12.2021
- Erect and dismantle temporary metal scaffolding on structures and building sites, so that other people can work at height and carry out their jobs safely.
- Set up scaffolding around a structure, or inside a building undergoing construction, renovation or demolition.
- Facilitated smooth operations by regularly maintaining tools and equipment necessary for efficient scaffold construction.
- Verified all scaffolding materials were stored safely and securely.
Reservation cum Operator
Gold Coast Morib International Resort
01.2019 - 01.2020
- Answer incoming calls and emails for reservations, confirmation, room need requests and provide information about hotel services to guests.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Increased booking efficiency, utilizing hotel reservation software with high accuracy.
- Contributed to overall hotel success through diligent record-keeping of reservations, financial transactions, and guest details.
Reservation cum Operator
Ibis Styles Kuala Lumpur Fraser Business Park
01.2017 - 01.2019
- Answer incoming calls and emails for reservations, confirmation, room needs, requests and provide information about hotel services to guests.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Increased booking efficiency, utilizing hotel reservation software with high accuracy.
Telekom Malaysia Customer Service
VADS BERHAD
01.2015 - 12.2017
- Technical support
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Office Coordinator
Petron
- Managing the daily duties of office operation.
Education
Basic scaffolding & Rigger course -
SRC Resources Sdn Bhd
Foundation in Business Management -
YPC International College
London Chambers of Commerce and Industries -
Institut Professional Baitulmal
Sijil Pelajaran Malaysia -
SMK Gombak Setia
Skills
Office administration
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction.
Interests
Badminton
Video games
Timeline
Consumer Care Experience (Singapore, Malaysia & Indonesia)
R Logic Customer Care Services Sdn Bhd ( Philips Service Centre)
06.2024 - Current
Customer Service Executive (Indonesia Speaker)
SRG Asia Pacific Sdn Bhd
12.2021 - 05.2024
Scaffolder
Sapura Fabrication Sdn Bhd
01.2020 - 12.2021
Reservation cum Operator
Gold Coast Morib International Resort
01.2019 - 01.2020
Reservation cum Operator
Ibis Styles Kuala Lumpur Fraser Business Park
01.2017 - 01.2019
Telekom Malaysia Customer Service
VADS BERHAD
01.2015 - 12.2017
Office Coordinator
Petron
Basic scaffolding & Rigger course -
SRC Resources Sdn Bhd
Foundation in Business Management -
YPC International College
London Chambers of Commerce and Industries -
Institut Professional Baitulmal
Sijil Pelajaran Malaysia -
SMK Gombak Setia
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