Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
MOHAMAD AGUNG ARIFFATURRAHMAN

MOHAMAD AGUNG ARIFFATURRAHMAN

Trust And Safety Associate
Kuala Lumpur,14

Summary

A motivated and results-driven in digital data with a strong passion for the technology & information industry. I am dedicated to upgrading and updating myself in tech support and have a proven track record of analyzing data both textual and digital based on applicable policy. I seek an opportunity to master policy for better quality and contribute my expertise to a dynamic team.

Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments.

Well-established occupational health and safety specialist offering more than 3 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent moderating skills and knowledge in Technology and Social Media.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Trust & Safety Associate

Accenture Technology Solutions Sdn. Bhd
Kuala Lumpur, Kuala Lumpur
10.2022 - Current
  • Responsible for evaluating online social media.
  • Responsible for evaluating advertising content in conjunction with policy.
  • Maintain high quality deliverables in daily workflow approximately 500-700 ticket per day.
  • Visually navigate and review image and text-based content through internally developed applications or client tools as appropriate.
  • Conducted risk assessments for various projects, ensuring all safety measures were in place before commencement.
  • Provided support during audits by gathering relevant documentation, demonstrating the organization's commitment to safety standards.

Administrator

PT. Albadriyah wisata
03.2018 - 02.2020
  • Assisted clients in planning and organizing their Umrah and Hajj journeys, ensuring all religious and logistical requirements were met.
  • Provided personalized consultation and guidance to clients, addressing their specific needs and preferences.
  • Managed all aspects of travel arrangements, including flight bookings, hotel accommodations, transportation, and visa processing.
  • Collaborated with airlines, hotels, and local partners to secure the best rates and availability for clients.
  • Developed and maintained strong relationships with clients, earning their trust and loyalty.
  • Coordinated group travel arrangements for Umrah and Hajj pilgrimages, overseeing logistics for large groups of pilgrims.
  • Conducted pre-travel orientations and informational sessions to educate clients about the requirements of Umrah and Hajj.
  • Resolved travel-related issues and emergencies promptly, providing 24/7 support to clients during their journeys.
  • Maintained meticulous records of client interactions, travel bookings, and financial transactions.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Administrator

CV. Lombok IT
Mataram, West Nusa Tenggara
02.2015 - 02.2017
  • Diagnosed and repaired hardware and software issues on various desktop and laptop computers.
  • Conducted virus and malware removal, data recovery, and system optimization.
  • Installed and configured operating systems, drivers, and software applications.
  • Upgraded hardware components such as RAM, hard drives, and graphics cards approximately 10 laptops per day.
  • Provided remote desktop support to clients, resolving technical issues promptly.
  • Collaborated with clients to ensure a clear understanding of their needs and expectations.
  • Maintained accurate records of repairs, parts used, and service details.
  • Offered technical guidance and recommendations to clients for improving system performance and security.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.

Education

Masters Degree - Mathematics Education

Universiti Kebangsaan Malaysia (UKM)
Bangi
02.2020 - 2022.03

Bachelor Degree -

Universitas Muhammadiyah Mataram
Mataram
03.2012 - 2017.03

Skills

  • Microsoft Office

  • Content evaluation

  • Policy enforcement

  • Quality assurance

  • Data analysis

Accomplishments

2022, Ethnomathematics project based on online resources

Timeline

Trust & Safety Associate

Accenture Technology Solutions Sdn. Bhd
10.2022 - Current

Masters Degree - Mathematics Education

Universiti Kebangsaan Malaysia (UKM)
02.2020 - 2022.03

Administrator

PT. Albadriyah wisata
03.2018 - 02.2020

Administrator

CV. Lombok IT
02.2015 - 02.2017

Bachelor Degree -

Universitas Muhammadiyah Mataram
03.2012 - 2017.03

Similar Profiles

CREATE PROFILE
MOHAMAD AGUNG ARIFFATURRAHMANTrust And Safety Associate