MOGNESH KANNAYAN
OPERATION EXCEUTIVE
Karak
Summary
Highly adaptable individual with strong problem-solving abilities and a passion for continuous learning. Equipped with a versatile skill set, including critical thinking, collaboration, and effective communication. Driven by a desire to grow both personally and professionally, while maintaining a positive and resilient attitude towards challenges.
Overview
5
5
years of professional experience
Work History
Operation Executive
MERCHANTRADE ASIA
05.2024 - Current
- Manage enquires and complaints from Agents/customer support/cash unit.
- Ensure good customer service via error-free service.
- Communicate with Agents on Remittance Service.
- Guide Agents on Remittance Service Enquiry & Agent Management System.
- Communicate with agents on user ID & user ID filling.
- Prepare all daily and monthly reports for AMD.
- Communicate with KLMO Support on all related matters.
Customer Service Executive
LAPASAR SDN BHD
4 2021 - 12.2023
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Followed company regulations, policies and processes
- Managed all complex complaints, issues and problems to maintain customer satisfaction
- Enabled customers to find answers by providing extensive details on system navigation
- Increased client retention through loyalty rewards and incentivisation programme
- Increased data collection accuracy by recording client account information with zero discrepancies
- Greatly improved office operations by reducing the backtracking of work by creating a material movement process.
Wholesale Operations Department
LAPASAR SDN BHD
04.2023 - 07.2023
- Coordinate with suppliers to secure inventory, process purchase orders
- Manage warehouse operations, track inventory levels, and collaborate with other departments to ensure smooth order fulfillment
- It involves a combination of logistics, inventory control, and effective communication to streamline the wholesale process.
Trainee of Croupier Table Games
Genting Malaysia Berhad
01.2020 - 04.2020
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
DIPLOMA IN BUSINESS MANAGEMENT
UNIVERSITY SELANGOR SHAH ALAM
UNIVERSITY SELANGOR SHAH ALAM09.2024
Skills
Critical thinking and problem solving
Executive Support
Google Analytics
Teamwork and collaboration
Professionalism and strong work ethic
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Access
Contact
Prakash Chellamuthu
0123308000
prakash123@gmail.com
Personal Information
- Date of Birth: 11/19/2000
- Gender: Male
- Nationality: MALAYSIAN
- Driving License: D
- Marital Status: SINGLE
Hobbies& Interest
- Continuously honing my photography skills to capture and express moments with artistic flair.
- Embracing the tranquility of nature, I find solace in hiking through scenic trails, connecting with the outdoors.
Languages
Malay
Proficient
C2
English
Proficient
C2
Tamil
Proficient
C2
Timeline
Operation Executive
MERCHANTRADE ASIA
05.2024 - Current
Wholesale Operations Department
LAPASAR SDN BHD
04.2023 - 07.2023
Trainee of Croupier Table Games
Genting Malaysia Berhad
01.2020 - 04.2020
Customer Service Executive
LAPASAR SDN BHD
4 2021 - 12.2023
DIPLOMA IN BUSINESS MANAGEMENT
UNIVERSITY SELANGOR SHAH ALAM
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