MOGANA SUNDARAM SELURAJU
Kuala Lumpur
Summary
Experienced with developing strategic business initiatives to drive company growth and efficiency. Utilizes strong analytical skills and relationship-building abilities to foster successful partnerships. Track record of implementing effective solutions and contributing to organizational success through innovative problem-solving and strategic thinking.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Partner Manager, Service Management
Siemens Healthineers
06.2023 - 09.2024
- Rolled out a regional service delivery framework to align partner operations with corporate objectives.
- Standardized pricing models and service level agreements using scalable templates for consistent billing and accountability.
- Led a data integrity initiative to cleanse partner records and improve accuracy in contract and performance reporting.
- Established a regular performance review process and dashboards to monitor key service metrics and drive continuous improvement.
- Conducted partner maturity assessments and designed targeted training and escalation protocols to enhance service readiness and quality.
- Led the service-revenue stream in an Asia-Pacific transformation project, collaborating with global portfolio teams and country managers to uncover and evaluate new revenue opportunities.
- Developed strategic partnerships to enhance business growth and operational efficiency.
- Analyzed market trends to inform decision-making and drive competitive advantage.
- Led cross-functional teams in executing initiatives aligned with organizational objectives.
Education Manager, Laboratory Diagnostics
Siemens Healthineers
10.2020 - 05.2023
- Implemented a blended-learning service-delivery model (PEPconnect LMS + VILT + simulator modules), boosting virtual training utilization from 30% to 72% and reducing time-to-competency by 30%.
- Standardized Net Satisfaction Index (NSI) evaluations and optimized application-focused workshops, lifting training satisfaction from 65% to 84% and driving deeper customer engagement.
- Built performance dashboards to track specialist proficiency and trainings - enabling data-driven decisions and continuous improvement across ASEAN.
- Designed and launched a tiered competency framework for ASEAN Application Specialist L1 certification, 789 training participations (200% of target) and embedding standardized SOP compliance.
- Collaborated with sales, IT, and service teams to create 20+ digital learning assets—QMS webinars, Smart Simulator modules—streamlining operational workflows and reinforcing quality management.
- Led development and implementation of educational programs to enhance student engagement and learning outcomes.
- Mentored teaching staff, fostering professional growth and improving instructional strategies.
Senior Application Specialist & Team Coach
Siemens Healthineers
12.2017 - 09.2020
- Conducted installation training and advanced technical workshops for laboratory diagnostic applications, equipping teams with hands-on skills and troubleshooting expertise.
- Piloted blended-learning initiatives—virtual labs, case-based webinars, and interactive Q&A sessions—to boost engagement and knowledge retention.
- Led implementation of application solutions, enhancing user experience and operational efficiency.
- Developed and executed training programs for end-users, improving system adoption and proficiency.
- Facilitated quality management dialogues with laboratory leadership to align operations with regulatory standards and foster continuous improvement.
- Assisted in developing and standardizing protocols and workflows, streamlining service delivery and ensuring consistent, error-free operations.
Application Manager, Laboratory Diagnostics
Siemens Healthineers
07.2016 - 11.2017
Application Specialist, In-Vitro Diagnostics
Siemens Healthineers
11.2011 - 06.2016
Medical Laboratory Scientist
11.2009 - 03.2011
Education
MBA - Business Administration And Management
Taylor’s University
Petaling Jaya, Selangor, Malaysia02-2026
Bachelor of Science - Biomedical Sciences
Management And Science University
Shah Alam, Selangor, MalaysiaSkills
- Administrative management
- Operations management
- Strategic planning
- Organizational development
- Process optimization
- Service delivery frameworks
- Service expansion planning
- Performance management and governance
- Data Analysis & Dashboard Reporting (Power BI & SPSS)
- Service performance enhancement through training
- Stakeholder engagement
- Project management for regional initiatives
Certification
- Leadership
- Lead2Grow | Siemens | 2023
- People & Business Management 3 | Siemens | 2018
- AI & Digital Transformation
- AI & Digital Transformation Strategies | DMC Malaysia | 2025
Languages
Tamil (Native)
English (Advanced)
Malay (Proficient)
Timeline
Business Partner Manager, Service Management
Siemens Healthineers
06.2023 - 09.2024
Education Manager, Laboratory Diagnostics
Siemens Healthineers
10.2020 - 05.2023
Senior Application Specialist & Team Coach
Siemens Healthineers
12.2017 - 09.2020
Application Manager, Laboratory Diagnostics
Siemens Healthineers
07.2016 - 11.2017
Application Specialist, In-Vitro Diagnostics
Siemens Healthineers
11.2011 - 06.2016
Medical Laboratory Scientist
11.2009 - 03.2011
MBA - Business Administration And Management
Taylor’s University
Bachelor of Science - Biomedical Sciences
Management And Science University
References
Raju Rao, Kandikatti,
Head of Customer Services,
raju.kandikatti@siemens-healthineers.com,
+60 12 985 1967,
Siemens Healthineers Malaysia
Relationship: Former Manager
Ralf Dieter Kukla
Head of Customer Services
Siemens Healthineers Japan
ralf-dieter.kukla@siemens-healthineers.com
Relationship: Former Manager
Azliza Mohammand
Head of Human Resources
Siemens Healthineers Malaysia
azliza.mohamad@siemens-healthineers.com
+60 17 658 5681
Relationship : HR Business partner
Availability
Open to regional travel; prepared to lead cross-border service and product initiatives.
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