MOGANA SAKTHI A/P KRISHNAN
ASSISTANT MANAGER
Skudai
Summary
Dedicated and results-driven professional with over 10 years of experience overseeing operations of restaurants and food carts, I am potential to maximizing productivity and profitability for the company. I excel in providing leadership, support, and motivation to team members, fostering an environment that encourages success and exceptional customer service.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
3
3
Languages
Work History
Guest Experience Lead
Resorts World at Sentosa, Universal Studios Singapore
11.2012 - 7 2020
- Company Overview: F&B Operations
- Interact extensively with Guests
- Effectively scheduled and allocated assigned team in alignment with operational and guest needs
- Resolving challenging guest complaints to full satisfaction
- Coordinated promotion of special menu items, motivating Team Members to increase sale of new specials and bundles
- Delivered in-depth training to Team Members in food preparation and Guest-facing roles to promote strong team performance
- Monitored Team Members performance, enforcing adherence to policies, procedures, regulations and top service standards
- Manage cost controls to ensure profitability of Business Unit
- Ensuring the day to day operations of the Restaurants, Associated Food Carts and Ice Cream Kiosk runs smoothly
- Assisting the Operations Manager accordingly as and when required
- F&B Operations
Assistant Manager
Coffee Bean & Tea Leaf
05.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Supervisor
PAULINNI GELATO ICE CREAM STORE
12.2020 - 04.2021
- Supervised and trained a team of employees to ensure high standards of customer service and store operations.
- Managed daily operations, including opening/closing procedures, cash handling, and inventory management.
- Ensured compliance with health and safety regulations, maintaining a clean and organized store environment.
- Assisted in scheduling shifts and coordinating staff to meet customer demand efficiently.
- Resolved customer complaints and addressed concerns to enhance customer satisfaction and retention.
- Monitored product stock levels, placed orders, and managed vendor relationships to avoid shortages.
Operator
Seagate
07.2020 - 12.2020
- Operate tools as described in company procedures
- Update hourly output in existing sheets prepared by the company
- Perform work safely and follow established work procedures
- Report or trigger to equipment maintenance for servicing or repair
- Perform general tasks as assigned by the Supervisor
- Adhere to safety guidelines when performing the job
Education
SPM -
Sekolah Menengah Kebangsaan Taman Universiti
Taman Universiti, Johor, Malaysia12-2007
Skills
- Meticulous
- Service Oriented
- Cost Conscious
- Trainer capabilities
- Interpersonal skills
- Leadership Qualities
- Guest experiences
- Team Supervision
References
- Muhammad Zaky Bin Karamda, Operations Manager, Attractions F&B Operations, Universal Studios Singapore – S.E.A. Aquarium – Adventure Cove Waterpark Resorts World at Sentosa Pte Ltd, zaky.karamda@rwsentosa.com, +65 9049 4018
- Kogilam, Team Leader, Seagate Singapore, +65 81619504
Timeline
Assistant Manager
Coffee Bean & Tea Leaf
05.2021 - 07.2023
Supervisor
PAULINNI GELATO ICE CREAM STORE
12.2020 - 04.2021
Operator
Seagate
07.2020 - 12.2020
Guest Experience Lead
Resorts World at Sentosa, Universal Studios Singapore
11.2012 - 7 2020
SPM -
Sekolah Menengah Kebangsaan Taman Universiti
Similar Profiles
Mohammed Nayim Bin Abdul SalimMohammed Nayim Bin Abdul Salim
Operations (Casual) at Resorts World Sentosa (Universal Studios Singapore)Operations (Casual) at Resorts World Sentosa (Universal Studios Singapore)
Farah ZakbaFarah Zakba
Crew Leader at Universal Studios Singapore, Resorts World SentosaCrew Leader at Universal Studios Singapore, Resorts World Sentosa
Wayne ChewWayne Chew
Audio Technician Freelancer at Resorts World Sentosa - SingaporeAudio Technician Freelancer at Resorts World Sentosa - Singapore