MK Menon

Role Summary

Overall program is to transform a portfolio of Business products mainly CRM from a Monolith On-Prem Vector 4G Card System to Cloud-Native Microservices Card System using DevOps framework paired with a hybrid methodology (scrum agile-waterfall)

Key Achievements

• Restructured program to align delivery with business process and ensured conditional sign-offs are in place.
• Succeeded in launching the dunning business application, despite it having failed to launch multiple times under the guidance of previous leadership.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Responsibility

Manage 36 project resources –solution architects, developers, testers & DevOps engineers

• Met with project stakeholders on regular basis to assess progress and make adjustments to ensure project issues and risks and managed timely and addressed with the right level of urgency.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Set up agile methodology to prioritize user stories/epic based on requirements to be delivered first.
• Ensure the daily scrum calls run effectively and no blockers for developers to complete their task.
• Ensure the delivery pipeline is healthy as well as plan and strategize for UAT across the company.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Identified program obstacles and communicated possible impacts to team

Role Summary

Actively oversaw and executed Digital Transformation & Business Programs, including Omnichannel AI Chatbot, UI/UX Website, Tableau, e-KYC, Cyber-planner Portal, Banca App, Proxy Migration, and numerous other initiatives, as part of a comprehensive 3-year roadmap for Digital Transformation Strategy.

Key Achievements:

• Successfully managed and restructured multiple digital projects and put the relevant process in place
• Led teams to complete projects and products based on digital transformation 3-year Roadmap
• Setup agile methodology to prioritize resources & requirements to deliver faster ROI & implement best practice
• Lead technology portion of the deal to integrate between multiple parties (Gov-GLC-HLA-SI) for Group Insurance Business

Responsibilities

• Ensure the delivery pipeline is healthy as well as plan and strategize for UAT across the company
• Reporting to the steering committee on program management, and continuous improvements
• Developed and maintained workflows, procedures and reports.
• Plan and manage team/resources accordingly to ensure successful implementation of programs
• Simultaneously manage multiple vendors and prepare for integration from existing insurance systems
• Reporting to BNM on RMIT and other risk/compliance topics concerning projects & transformation efforts
• Participate in the business process due diligence, solution, and application design, and Business UAT
• Handle process improvements, audits, controls, procurement, costing, prioritization & changes
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Lead Junior/Cross function team PMs to ensure successful delivery of programs aligned 3-year strategic plan
• Established milestones and objectives based on input from functional areas and stakeholders.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Participated in vendor selection and management process for program initiatives.

Role Summary

In general, leading business operations on strategic programs & commercial products to profitability. As the Special Project Manager for Corporate Strategy, I actively drove a combined revenue of nearly 500 Mio Euro portfolio business projects. I took control of revenue and financial modeling, defining KPIs/OKR and target setting. Additionally overseeing sales operations, selecting and recommending strategic programs, as well as executing organizational change management. I proactively developed product roadmaps, conducted profitability analysis, and played a key role in driving growth, increasing gross profit margins, and forming business proposals and partnerships in the region.

Key Achievements

• Successfully produced over 50 data-driven business reviews for SVPs/VPs & Country Heads (including internal & external stakeholders) to strategize and mobilize plans
• Develop transition and transformation (T&T) plans for the region which includes transiting to India
• Reduced cost (P&L) year over year by 8 % to 10% via strategic programs and continuous improvements.
• Analyze market requirements and B2B product gaps/portfolio analysis/plan for product lifecycle development
• Structured international & local deal decks for GTM & Sales enablement resulting in multiple opportunities won

Responsibility

• Corporate Strategy Planning & Governance for APAC, EMEA, and Americas with combined revenue close to 500 Mio Euro AUM
• Responsible for P&L and key cost elements, financial modeling & forecasting, defining KPIs/OKR & target setting, sales operations & tracking deals, as well as recommending/selecting strategic programs to be sponsored
• Strategize and execute organizational change management for region APAC & Americas transforming traditional business from the current model of sales and service model to portfolio unit or products based (SaaS/PaaS/STaaS/IaaS)
• This includes creating a new billing/pricing structure, remapping cost centers, merging departments, and training staff
• Develop Product Roadmap for region Americas & APAC including release plan & lifecycle management
• Product & portfolio review which includes profitability & investment analysis, customer/accounts success feedback, competitive analysis, usage, capacity, and growth potential
• Analyze current offering vs gaps in the market offering (for deal & tender), region strategic portfolio roadmaps, and delivery capability
• MIS/PC business case development for Transition planning to India from 14 Countries which included staff transition planning and reduction, hiring & demand planning against the business case
• Developed sourcing strategy and integrate with partners in the region to increase GP margin by in-sourcing specific services and renegotiating services which resulted in a 3% GP increase in the region
• Developing and contributing to various business proposals, partnerships, and pre-sales for both local and international bids/negotiations
• This includes go-to-market strategy, data analysis, structuring deals, factory planning, market research, and branding

Role Summary

A combination of project and product role focused more on technical delivery infrastructure and software projects. In general standard global project management based on PMI and Agile methodology.

Key Achievements

• Saved over 7.2 Mio Euro from multiple continuous programs (Asset Sale/Data improvement/Consolidation)
• Migrated over 3000 user bases, deployed & upgraded assets worth 9 Mio Euro in multiple sites in APAC & Americas
• Successfully transitioned & transformed services from the Americas to Malaysia & upskilled 70 local staff
• Released multiple Products during this period under New Service Development

Resposibilities/Projects

Project & Product Management

• New service development (Product & New Service/SDLC which included development of application with SOA and Microservices to cater to T-Systems custom cloud solutions
• Research and scope requirements from clients (Shell and T- Mobile) and Lead workshops to define clear problem statements, extract examples, map and translate user requirements/stories to non-functional specs
• Get commercial agreement and product roadmap as well as define high-level product lifecycle
• Define success criteria and formulate a plan (broken down into milestones and costing) to align with product strategy
• BA's role to Initiate basic product design – wireframing, simulation, or prototypes to validate against requirements
• Research with users’ groups and test pool to capture user feedback and experience from PoC
• Worked on detailed design/product features following the release plan (agile method) to bring it to market

Transformation & Transition Projects

• Successfully moved over 50 applications into the cloud via Lift & Shift assets and restructured code for applications that required cloud migration
• Managed most of the transition planning and set up initial processes in place which later was operationalized to the cloud migration factory
• Shifted Servers/Storage/Racks/ Blades/ Networks and Power Units to 3-tier DC
• The journey includes scoping & requirement analysis, stakeholder management, due diligence, pilot, RCA, incident, change & situation management, testing, security, and vulnerability assessment
• The project involves supporting the program's business case of consolidating multiple vendor contracts into a single contract as part of a global supplier strategy
• Moved support services for sites in the US, Latin America, and Canada to a local support team in Malaysia
• Accountable and responsible for leading a team of over 45 global and local project staff.

Infrastructure deployments - Multiple Site Upgrades

Leading multi-bundle vendors & PM to deploy and migrate Users and Data. Assets cost EURO 3 million per site.

• Define success criteria and formulate a plan (broken down into milestones and costing) to align with portfolio strategy
• Worked on detailed due diligence of site followed by site design doc to come up with site deployment plan and timeline.
• Engage in infra planning including DR Hot Site exercise. Includes vendor selection to technology alignment with business units and other 3rd party vendors, logistics planning as well as custom clearance.
• Traveling onsite to locations and supervising infrastructure commissioning which includes preplanning of deployment, and change management per ITIL and ISO27001 standards.
• Applied stand image build and scan servers and hardware for vault and vulnerabilities to ensure compliance.
• Server/Storage Deployment followed by Migration from the old system to new target systems with over 5,000 Users.

Role Summary

Carried out Global Continuous Improvement Programs - Improving existing processes/workflows that further contribute to business process efficiency and cost efficiency within specific customer units in Shell and T-Systems. Various methodologies were used such as PMI, Agile, Design Thinking, Lean Six Sigma, and Kanban were used interchangeably.

Key Achievements

• Saved over 7.2 Mio Euro from multiple continuous programs (Asset Sale/Data improvement/Consolidation)
• Improve organizational data quality from 91.2% to 98.9%.
• Successfully upskilled and over 700+ IT staff to comply with ITIL, ISO27001 and additional T-System Internal Compliance Framework processes.

Responsibilities

• Projects were under a strategic umbrella program that ran alongside multiple independent stakeholders (Internal and external)
• Data Quality Improvement causes multiple missed billing, reworks, wrong asset info, etc
• Workflows were automated and process changes were made, we manage to improve the organization's information architecture/ categorization and data quality from 91.2% to 98.9%
• Developed custom value stream mapping to monitor production efficiency.
• Developed Continuous Improvement/Lean production training programs for onsite implementation.
• Knowledge Management - Identify skill gaps, processes & organizational change-related projects
• Championed new lean strategies, framework and project elements to drive multidisciplinary growth and process overhaul.
• Analyzed project performance data to identify areas of improvement.

Role Summary

Ensuring compliance of global shell servers whilst managing step-outs and closing audit findings at a central level.

Key Achievements

• Successfully generated reports for 9000+ servers and guided engineers to full compliance.
• Successfully tweaked and rolled out SOX compliance to all servers
• Upgraded Enterprise Security Application landscape for compliance tool set.

Role Responsibilities

• Led team of 6 and monitored infrastructure compliance/security for 9000+ servers via baseline scanners & customs scripts as well as conducting system-wide security audits for ISO/BS and SOX policies
• Guiding engineers and businesses regarding security gaps, pen tests, audits, and proactive risk management
• Planned and oversaw configuration changes for security infrastructure platforms.
• Recommend improvements in security systems and procedures.

• Supporting clients through phone, e-mail, and handling 2nd/3rd level (escalations) calls and Assisted in development of system security protocols.
• Solutions and support provided were configurations, security auditing, and compliance, virus/spy/adware removal, diagnostics, O/S hardening
• Provided support for virus & vulnerability management
• Helped streamline repair processes and update procedures for support action consistency.

4 year program attended