NUR AMIRAH ABD MANAFF
CUSTOMER SERVICE /HELP DESK AGENT
SELANGOR ,14
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Help Desk Agent
CITY FACILITIES MANAGEMENT
BANGSAR, KUALA LUMPUR
09.2018 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided on-call support for critical maintenance issues related to repairing work.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Maintained high tech support standards for quality and productivity metrics.
- Answered support calls within 2 seconds to minimise delays and subsequent abandoned calls.
- Used numbers ticketing systems to manage and process support actions and requests.
Customer Service Agent
VADS BERHAD
KERINCI, KUALA LUMPUR
12.2016 - 08.2018
- Educated customers how to use company systems, complete forms and obtain desired services.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Assisted call-in customers with questions and orders.
- Contacted customers to return routine and general calls promptly.
Administrative Executive
9 KEDONDONG
AMPANG , SELANGOR
09.2016 - 12.2016
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Promoted team productivity by keeping supplies organised and well-stocked.
- Planned and executed events for employees and clients, including managing logistics, budgeting and vendor relations.
Teacher
TRIDENT EDUCATIONAL CENTRE
AMPANG, SELANGOR
07.2014 - 02.2015
- Organised classroom materials to help teachers prepare for daily instruction and activities.
- Aided teachers with classroom instruction and provided clerical support for diverse needs.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Promoted sensory development by providing access to different textures.
Education
BBA - Business Administration
UNIKL
KAMPUNG BARU 01.2011 - 06.2014
Skills
Time management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Help Desk Agent
CITY FACILITIES MANAGEMENT
09.2018 - Current
Customer Service Agent
VADS BERHAD
12.2016 - 08.2018
Administrative Executive
9 KEDONDONG
09.2016 - 12.2016
Teacher
TRIDENT EDUCATIONAL CENTRE
07.2014 - 02.2015
BBA - Business Administration
UNIKL
01.2011 - 06.2014
Similar Profiles
Noel OrtizNoel Ortiz
MST Multi-skill Technician at City Facilities ManagementMST Multi-skill Technician at City Facilities Management
Jeremy WelchJeremy Welch
Quality Analyst at City Facilities ManagementQuality Analyst at City Facilities Management
Ernest Bright ConningsErnest Bright Connings
Cleaning operations manager at City Facilities ManagementCleaning operations manager at City Facilities Management