Misha Safira Kebing Abdullah
Perak
Summary
Brings strong communication, teamwork, and problem-solving skills developed through customer-facing and volunteer roles. Adapts quickly to changing tasks, supports service quality, and contributes a calm, reliable approach to busy environments.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Hotel Receptionist
Hotel Cahaya Tanjong Malim
Tanjong Malim, Perak, Malaysia
10.2026 - Current
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Prepared for guest arrival, directing housekeeping to ready rooms and add special welcoming touches.
- Provided guests with information about local attractions, dining options, and transport, enhancing their stay.
- Kept front desk area organised and clear of clutter.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
- Maintained a tidy and welcoming reception area, reinforcing the hotel's commitment to high standards.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
- Coordinated housekeeping and maintenance services to address guest needs promptly.
- Monitored room inventory for occupancy levels, ensuring accurate reservations and assignments.
Cashier
SpeedMart Taman Bernam
Tanjong Malim , Perak, Malaysia
07.2026 - 09.2026
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Completed daily records updates to track sales and accurate payment totals.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Consulted with customers to help with purchasing decisions.
- Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
- Collaborated with team members to achieve sales targets and enhance store performance.
Anggota Sukarelawan Pertahanan Awan
Angkatan Pertahanan Awam Malaysia Negeri Sarawak
Balaga, Sarawak, Malaysia
08.2018 - 05.2026
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Met schedule using excellent planning and coordination skills.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Prepared range of written communications, documents and reports.
Education
Certificate of Higher Education - Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Kapit
Peti Surat 39, 96800 Kapit, Sarawak01-2004
Skills
- Guest relations
- Customer service
- Front desk operation
- Payment processing
- Client communication
- Invoice preparation
- Guest services
- Bookings and reservations
- Room booking procedures
Certification
- R.I.S.E ENTREPRENEUSHIP AND FINANCIAL TRAINING PROGRAM ( REACH INDEPENCE & SUSTAINABLE ENTREPRENNEUSHIP)
A MAYBANK FOUNDATION PROGRAME, IN PARTNESHIP PEOPLE SYSTEMS CONSULTANCY SDN. BHD.
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Hotel Receptionist
Hotel Cahaya Tanjong Malim
10.2026 - Current
Cashier
SpeedMart Taman Bernam
07.2026 - 09.2026
Anggota Sukarelawan Pertahanan Awan
Angkatan Pertahanan Awam Malaysia Negeri Sarawak
08.2018 - 05.2026
Certificate of Higher Education - Sijil Pelajaran Malaysia (SPM)
Sekolah Menengah Kebangsaan Kapit