Mishalini Vythilingam
Business Support Executive
Kuala Lumpur
Summary
Experienced with comprehensive administrative functions, ensuring smooth business operations. Utilizes strong organizational skills and attention to detail to support executive teams and manage client interactions. Knowledge of effective communication and problem-solving techniques to enhance team collaboration and operational efficiency.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Business Support Executive
Osome Malaysia Sdn Bhd
Kuala Lumpur
06.2021 - Current
- Handling documentation for Tender and SebutHarga for Procument Department
- Prepare Purchase Order, Delivery Order , Processing Implant application, and Inden Kerja thru system SAGA and eperolehan.
- Issues Flight Ticket for staff and Incharge for payment process
- Compile daily statistic report and Prepare Invoice for payment
- Relief counter as and when needed
- Attending phone call and response email enquiry from clients
- Preparing documentation such as memo, declaration of acceptance and Reminder letter for the clients
- Handling claim under Bon (Jaminan Bank)
- Data entry and other administrative tasks
Administrative Assistant
PROTON
Lot 7542, Taman Melawati, Jalan Genting Klang, Amp
02.2020 - 05.2021
- Use SAP to key in car new booking & registration
- Handle documentation for roadtax registration under JPJ system
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Pegawai Kerani Bahagian Perolehan (Procument)
Pertubuhan Keselamatan Sosial (PERKESO)
Ampang
03.2018 - 01.2020
- Handling documentation for Tender and SebutHarga for Procument Department
- Prepare Purchase Order, Delivery Order , Processing Implant application, and Inden Kerja thru system SAGA and eperolehan.
- Issues Flight Ticket for staff and Incharge for payment process
- Compile daily statistic report and Prepare Invoice for payment
- Relief counter as and when needed
- Attending phone call and response email enquiry from clients
- Preparing documentation such as memo, declaration of acceptance and Reminder letter for the clients
- Handling claim under Bon (Jaminan Bank)
- Data entry and other administrative tasks
Data Processing Officer (Telemarketing)
Maxis Sunway (Malaysia)
Bandar Sunway, Selangor
07.2017 - 03.2018
- Filtering and updating the incomplete subscriber registration data.
- Call up Maxis subscriber/dealer to verify and update subscriber profile
- Providing troubleshooting assistance for customer orders, account statuses and relevant problems
- Data entry and other administrative tasks.
- Perform scanning and verification job
- Stay up-to-date with new product and feature launches and ensure sales team is on board
Customer service (Call Centre)
Astro Customer Services Centers (Malaysia)
Petaling Jaya, Selangor
03.2014 - 12.2016
- Compile daily statistic report.
- Relief cashier as and when needed.
- Prepare correspondence letter on Customer Service.
- Perform scanning and verification job.
- Attend enquiries from customers and field force.
Team Leader
McDonald's McCafe
Subang Jaya, Selangor
01.2013 - 09.2013
- Relief cashier as and when needed
- Organize activity
- Attend enquiries from customer
- Daily stock in and out checking
Education
Bachelor - business administative
University Utara Malaysia
Diploma - Insurance
Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA)
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Assunta
01.2012 - 12.2012
Skills
- Microsoft Office
- Outlook
- Internet Usage
- Ability to handle multiple assignments under high pressure
- Punctuality
- Organization
- Quick learner
- Operations management
- Multitasking
- Sales support
- Troubleshooting skills
- Decision-making
Extra-Curricular Activities
A team organized for activity held in Bukit Cerakah Shah Alam A member of Marine Student Chapter in (2014-2017) Organize an academic visit to Tokio Marine Kuala Lumpur in February 2017
Personal Information
- Date of Birth: 10/20/95
- Nationality: Malaysia
- Marital Status: Single
Timeline
Business Support Executive
Osome Malaysia Sdn Bhd
06.2021 - Current
Administrative Assistant
PROTON
02.2020 - 05.2021
Pegawai Kerani Bahagian Perolehan (Procument)
Pertubuhan Keselamatan Sosial (PERKESO)
03.2018 - 01.2020
Data Processing Officer (Telemarketing)
Maxis Sunway (Malaysia)
07.2017 - 03.2018
Customer service (Call Centre)
Astro Customer Services Centers (Malaysia)
03.2014 - 12.2016
Team Leader
McDonald's McCafe
01.2013 - 09.2013
Sijil Pelajaran Malaysia (SPM) - undefined
SMK Assunta
01.2012 - 12.2012
Diploma - Insurance
Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA)
Bachelor - business administative
University Utara Malaysia