Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Personal Information
Timeline
Generic
Mishalini Vythilingam

Mishalini Vythilingam

Business Support Executive
Kuala Lumpur

Summary

Experienced with comprehensive administrative functions, ensuring smooth business operations. Utilizes strong organizational skills and attention to detail to support executive teams and manage client interactions. Knowledge of effective communication and problem-solving techniques to enhance team collaboration and operational efficiency.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Business Support Executive

Osome Malaysia Sdn Bhd
06.2021 - Current
  • Handling documentation for Tender and SebutHarga for Procument Department
  • Prepare Purchase Order, Delivery Order , Processing Implant application, and Inden Kerja thru system SAGA and eperolehan.
  • Issues Flight Ticket for staff and Incharge for payment process
  • Compile daily statistic report and Prepare Invoice for payment
  • Relief counter as and when needed
  • Attending phone call and response email enquiry from clients
  • Preparing documentation such as memo, declaration of acceptance and Reminder letter for the clients
  • Handling claim under Bon (Jaminan Bank)
  • Data entry and other administrative tasks

Administrative Assistant

PROTON
02.2020 - 05.2021
  • Use SAP to key in car new booking & registration
  • Handle documentation for roadtax registration under JPJ system
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Pegawai Kerani Bahagian Perolehan (Procument)

Pertubuhan Keselamatan Sosial (PERKESO)
03.2018 - 01.2020
  • Handling documentation for Tender and SebutHarga for Procument Department
  • Prepare Purchase Order, Delivery Order , Processing Implant application, and Inden Kerja thru system SAGA and eperolehan.
  • Issues Flight Ticket for staff and Incharge for payment process
  • Compile daily statistic report and Prepare Invoice for payment
  • Relief counter as and when needed
  • Attending phone call and response email enquiry from clients
  • Preparing documentation such as memo, declaration of acceptance and Reminder letter for the clients
  • Handling claim under Bon (Jaminan Bank)
  • Data entry and other administrative tasks

Data Processing Officer (Telemarketing)

Maxis Sunway (Malaysia)
07.2017 - 03.2018
  • Filtering and updating the incomplete subscriber registration data.
  • Call up Maxis subscriber/dealer to verify and update subscriber profile
  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Data entry and other administrative tasks.
  • Perform scanning and verification job
  • Stay up-to-date with new product and feature launches and ensure sales team is on board

Customer service (Call Centre)

Astro Customer Services Centers (Malaysia)
03.2014 - 12.2016
  • Compile daily statistic report.
  • Relief cashier as and when needed.
  • Prepare correspondence letter on Customer Service.
  • Perform scanning and verification job.
  • Attend enquiries from customers and field force.

Team Leader

McDonald's McCafe
01.2013 - 09.2013
  • Relief cashier as and when needed
  • Organize activity
  • Attend enquiries from customer
  • Daily stock in and out checking

Education

Bachelor - business administative

University Utara Malaysia

Diploma - Insurance

Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA)

Sijil Pelajaran Malaysia (SPM) - undefined

SMK Assunta
01.2012 - 12.2012

Skills

  • Microsoft Office
  • Outlook
  • Internet Usage
  • Ability to handle multiple assignments under high pressure
  • Punctuality
  • Organization
  • Quick learner
  • Operations management
  • Multitasking
  • Sales support
  • Troubleshooting skills
  • Decision-making

Extra-Curricular Activities

A team organized for activity held in Bukit Cerakah Shah Alam A member of Marine Student Chapter in (2014-2017) Organize an academic visit to Tokio Marine Kuala Lumpur in February 2017

Personal Information

  • Date of Birth: 10/20/95
  • Nationality: Malaysia
  • Marital Status: Single

Timeline

Business Support Executive

Osome Malaysia Sdn Bhd
06.2021 - Current

Administrative Assistant

PROTON
02.2020 - 05.2021

Pegawai Kerani Bahagian Perolehan (Procument)

Pertubuhan Keselamatan Sosial (PERKESO)
03.2018 - 01.2020

Data Processing Officer (Telemarketing)

Maxis Sunway (Malaysia)
07.2017 - 03.2018

Customer service (Call Centre)

Astro Customer Services Centers (Malaysia)
03.2014 - 12.2016

Team Leader

McDonald's McCafe
01.2013 - 09.2013

Sijil Pelajaran Malaysia (SPM) - undefined

SMK Assunta
01.2012 - 12.2012

Diploma - Insurance

Politeknik Sultan Salahuddin Abdul Aziz Shah (PSA)

Bachelor - business administative

University Utara Malaysia

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Mishalini VythilingamBusiness Support Executive