Misbun Nobin
Kota Belud
Summary
A highly organized and dedicated Hotel Duty Manager with over 15 years of experience in the hospitality industry. Proven track record of providing exceptional customer service and managing daily hotel operations. Skilled in handling guest inquiries, resolving issues, and ensuring a seamless guest experience. Strong leadership abilities with a focus on team collaboration and staff training. Possess excellent communication and problem-solving skills, with a commitment to maintaining high standards of quality and service. Proficient in property management systems and adept at handling various administrative tasks. A results-driven professional who excels in fast-paced environments and thrives on delivering top-notch service to guests.
Overview
14
14
years of professional experience
Work History
Duty Manager
The Face Suite
Kota Belud
10.2023 - 04.2024
- Supervising and coordinating the work of staff, including housekeeping, maintenance, and front desk personnel
- Ensuring the smooth check-in and check-out process for guests, handling any guest inquiries or complaints, and resolving issues in a timely manner
- Overseeing room reservations, ensuring accuracy of bookings, and managing room availability
- Conducting regular property inspections to ensure cleanliness, safety, and compliance with health and safety regulations
- Establishing and maintaining relationships with vendors and suppliers to ensure timely and quality service
- Training and developing staff to provide excellent customer service and uphold the standards of the service apartment
- Handling any emergencies or security incidents that may arise, and ensuring the safety and well-being of guests and staff
- Developing and implementing policies and procedures to improve operational efficiency and guest satisfaction
- Collaborating with the property management team to identify growth opportunities and drive revenue for the service apartment
Duty Manager
Silka Maytower Kuala Lumpur
09.2022 - 09.2023
- Managing and supervising hotel staff, including front desk clerks, housekeeping, and food and beverage employees
- Handling guest inquiries, complaints, and special requests to ensure a high level of customer service
- Ensuring that all hotel facilities, services, and amenities are maintained and operational
- Monitoring hotel occupancy rates and revenue, and making recommendations to increase profitability
- Responding to emergencies and resolving any issues that may arise during the Duty Manager's shift
- Working closely with other hotel departments to coordinate operations and ensure a seamless guest experience
- Maintaining a professional and welcoming atmosphere in the hotel lobby and public area
- Ensuring compliance with hotel policies and procedures, as well as health and safety regulations
- Training and developing staff to provide exceptional service to guests
- Acting as a point of contact for guests and staff in the absence of senior management
Bellman
Banyan Tree Kuala Lumpur
11.2018 - 06.2019
- Coordinating between various departments of the Hotel and in-house guests to ensure the highest level of service
- Maintaining the level, quality, and image of the resort at all times
- Managing the lobby area to ensure professional presentation
- Being familiar with hotel products, SPA, recreational activities, leisure, and F&B promotions
- Ensuring the highest level of safety and security by facilitating effective training programs
- Assisting with check-in/check-out of guests
- Handling general tasks for Guest Service Assistant
- Helping the reservation team with bookings during their unavailability
- Performing other duties and responsibilities as required
Assistant Concierge
Hotel InterContinental Kuala Lumpur
07.2010 - 07.2018
- Ensuring all team members are familiar with IHG brand standards and frequent guest requests
- Setting and maintaining service standards by leading the team at InterContinental Concierge section
- Ensuring the highest level of safety and security by facilitating effective training programs
- Attending and sharing Front Office roll call (Briefing) points
- Helping with the daily operation of Front Office and ensuring efficient handling of guest needs
- Obtaining guest feedback, comments, and suggestions to improve Front Office performance
- Recording all complaints and feedback and forwarding them to respective departments
- Checking guest history records and individual guest preferences
- Coordinating and organizing special arrangements including VIP amenities
- Providing arrival and departure greetings and coordinating with concerned departments
- Providing support at Lobby Movement and directing guests to available staff
- Providing superior service to all customers in the lobby
- Monitoring customer service skills and product knowledge of the team
- Taking charge of guest concerns, comments, and special requests and resolving them
Guest Service Assistant
Lagend International Water Homes Resort Port Dickson
Port Dickson
01.2010 - 05.2010
- Handling check-in/check-out of guests (FIT and groups)
- Assisting the Reservation team with bookings during their unavailability
- Performing general tasks for Guest Service Assistant
Education
Some College (No Degree) - Engineering
University of Kuala Lumpur
06.2006
Skills
- Microsoft Office
- PowerPoint
- Access
- Excel
- Internet Access
- Scanning
- Fedalio 620(18) System
- Opera PMS
- IDB
- Opera Cloud
- Customer Email Correspondence
- Courier Service Handling
- Process Updates
- Time Management
Personal Information
- Age: 42
- Title: Hotelier
- ID Number: 830505-12-5769
- Date of Birth: 1983-05-05
- Gender: Male
- Nationality: Malaysian
Personal Characteristics
- Aspiring
- Ambitious
- Motivated
- Faster learner
Traits
- Detailed oriented
- Able to multi-task
- Possessed strong organizational skills
- Works effectively individually or with other team
- Caring, Sharing and compassionate
- Enthusiastic, friendly and competent
Job Preferences
RM 3000 (Negotiable), True
Ic Number
830505-12-5769
Reference Contact person
Mr Ismail Juli, +601129422188, Front Office Manager, Silka Maytower
Mr Rico Herman, +60123873126, Chef concierge, Hotel InterContinental Kuala Lumpur
Mr Ayub Khan Bin Raja Khan
-Senior Security Officer The Face Suite Kuala Lumpur
-+60 11-1615 5313
Timeline
Duty Manager
The Face Suite
10.2023 - 04.2024
Duty Manager
Silka Maytower Kuala Lumpur
09.2022 - 09.2023
Bellman
Banyan Tree Kuala Lumpur
11.2018 - 06.2019
Assistant Concierge
Hotel InterContinental Kuala Lumpur
07.2010 - 07.2018
Guest Service Assistant
Lagend International Water Homes Resort Port Dickson
01.2010 - 05.2010
Some College (No Degree) - Engineering
University of Kuala Lumpur