Accomplished Senior Therapist with extensive experience in leading teams at D'Jelita, specializing in therapeutic techniques and spa services. Demonstrated expertise in client service and operational management, significantly enhancing customer satisfaction and spa efficiency. Skilled in both therapeutic techniques and exceptional interpersonal skills, fostering professional growth among staff and ensuring high standards of service.
• Lead a team of therapists, ensuring high standards of customer service and treatment delivery.
• Oversee day-to-day spa operations, including inventory management, scheduling, and ensuring compliance with safety and hygiene standards.
• Train and mentor junior therapists, fostering professional growth and team collaboration.
• Manage client relationships, ensuring high customer satisfaction and repeat business.
• Provided therapeutic treatments including body massage, hot stone therapy, and foot massage.
• Assisted in managing spa facilities, ensuring cleanliness, and creating a relaxing atmosphere for clients.
• Delivered personalized treatments based on clients’ preferences and health needs.
• Ensured client comfort and satisfaction, contributing to the spa’s reputation for excellence.
• Specialized in body scrubs, ear candling, and various body treatments.
• Maintained client records and tailored services to meet specific needs.
• Worked in a fast-paced environment, delivering efficient and effective services to clients.
• Administered body massages and other therapeutic spa treatments.
• Provided high levels of client care and ensured treatments were safe and effective.
• Assisted in maintaining spa cleanliness and organizing treatment schedules.
• Conducted a range of spa therapies, including body massages and relaxation techniques.
• Supported senior staff with treatment plans and client interactions.
• Delivered exceptional customer service, contributing to repeat clientele.
• Delivered body massage services and relaxation therapies.
• Developed a strong understanding of various massage techniques and spa services.
Therapeutic Techniques: Body Massage, Body Scrub, Hot Stone Therapy, Foot Massage, Ear Candling
Spa Services: Facial treatments, salon services, relaxation techniques
Client Service: Exceptional interpersonal skills, client consultations, and satisfaction management
Team Leadership: Supervising and mentoring staff, team coordination
Operational Management: Scheduling, inventory control, cleanliness, and health & safety standard