MIR SAKIB JAHANGIR
HOSPITALITY MANAGMENT
Kuala Lumpur
Summary
Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
5
5
Languages
45
45
years of post-secondary education
Work History
Housekeeper Supervisor
Imperial Heritage Boutique Hotel
6 2016 - 12.2019
- Cleaned, organized & maintained the guest room & other public areas of Hotel
- Ensured all rooms are cared for and inspected according to standards
- Protected equipment and make sure there are no inadequacies
- Notified superiors on any damages, deficits and disturbances
- Checked stocking levels of all consumables and replace when appropriate.
Front office in-charge
Hotel MSP
8 2022 - 2 2024
- Prioritized providing the exceptional service to all guests & ensured they have positive experience
- Efficiently managed room reservations, included taking bookings & coordinated with housekeeping
- Welcomed guests upon arrival their identification, processing payments
- Quickly addressed the issues or complaint to solve out it for satisfaction of guests
- Utilized hotel management software & other technology tools to streamline operations.
- Developed comprehensive training programs tailored to individual skill sets, resulting in increased proficiency among personnel.
- Led team in developing strategic plans to meet operational objectives.
Manager
Hotel Pritty
1 2020 - 7 2022
- Supervised housekeeping staff included scheduling & assigning tasks
- Liaised with front office and maintenance staff
- Monitored staff performance and provided feedback and guidance
- Ensured all rooms & common areas are cleaned & maintained to high standard
- Developed & implemented cleaning procedures & protocols.
Education
Business Studies
Moshiur Rahman Degree College
04.2001 - 05.2009
Secondary School Certificate - Business Studies
Suratjan Secondary High School
Jessore2006
Skills
Supplies Transportation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Business Studies
Moshiur Rahman Degree College
04.2001 - 05.2009
Housekeeper Supervisor
Imperial Heritage Boutique Hotel
6 2016 - 12.2019
Front office in-charge
Hotel MSP
8 2022 - 2 2024
Manager
Hotel Pritty
1 2020 - 7 2022
Secondary School Certificate - Business Studies
Suratjan Secondary High School
Training
Short diploma in Hospitality Management, 11/01/17, Melaka Keramahan Center
Training
Short diploma in Hospitality Management, 11/01/17, Melaka Keramahan Center
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