MIRASALA SEKAR
TELEHEALH SPECIALIST I
Sepang,Selangor
Summary
Achieved Top performer status at Duopharma Biotech Berhad by achieve 100% yearly targets continuously through good rapport with customers, root cause analysis and problem solving . Skilled in SAP Hybris and Communication, excel in building customer relationships and driving growth with a keen eye for detail and a strong ability to multitask.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
TELEHEALTH SPECIALIST I
DUOPHARMA BIOTECH BERHAD
11.2021 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Earned recognition as a top performer consistently exceeding targets throughout tenure as a specialist in the field.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
HEALTH ADVISOR
ALPRO PHARMACY
09.2020 - 10.2021
- Enhanced overall patient satisfaction with healthcare services by providing accessible, timely advice.
- Educated patients on disease prevention and management strategies, promoting long-term health improvements.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Strong Customer-Service Skills & Good Listener
Excellent Verbal Communication Skills & Organizational Skills
Education
Bachelor of Science - BIOTECHNOLOGY
INTI INTERNATIONAL UNIVERSITY
NILAI, NEGERI SEMBILAN 03.2017 - 11.2019
Associate of Science - FOUNDATION IN SCIENCE
UNIVERSITY GEOMATIKA MALAYSIA
Kuala Lumpur, Malaysia 03.2015 - 03.2016
Skills
Customer Relations
Data Analysis
Analytical Thinking
Multitasking
Time Management
Teamwork and Collaboration
Proficient in SAP Hybris system & Microsoft
Communication skills
Management collaboration
Root Cause Analysis & Problem Solving
Customer Relations
Certification
100% MTD Sales Achiever, YTD 100% Achiever
Timeline
YTD 100% Achiever
12-2023
100% MTD Sales Achiever, YTD 100% Achiever
12-2022
TELEHEALTH SPECIALIST I
DUOPHARMA BIOTECH BERHAD
11.2021 - Current
HEALTH ADVISOR
ALPRO PHARMACY
09.2020 - 10.2021
Bachelor of Science - BIOTECHNOLOGY
INTI INTERNATIONAL UNIVERSITY
03.2017 - 11.2019
Associate of Science - FOUNDATION IN SCIENCE
UNIVERSITY GEOMATIKA MALAYSIA
03.2015 - 03.2016