Summary
Overview
Work History
Education
Skills
Additional Information
Software
References
Timeline
Generic

Mior Hakimi Bin Mior Muhammad Fuad

Associate Data Management
Taman Kota Cheras, Selangor

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Associate, Data Management

DHL Asia Pacific Shared Services Sdn Bhd
08.2020 - Current
  • Process over 140+ outbound invoices daily, ensuring standardized data entry requirements are consistently met with high accuracy and productivity.
  • Perform inbound data cleansing and classification of dutiable materials across multiple countries to comply with customs declaration standards.
  • Ensure accurate recording of customer-related data in line with company policies to support proper invoicing and strong customer relationship management.
  • Capture correct customs clearance information to ensure accurate Duties and Taxes calculation or application of reliefs where applicable.
  • Input critical data for risk assessment systems (DCC, ICS, ECS, DPSS, Maverick AS400), supporting operational compliance and risk control.
  • Maintain accurate data for shipment movement across the global network, ensuring alignment with Global SOPs and customs regulations.
  • Update and rectify shipment records promptly to ensure data accuracy and real-time visibility of delivery status.
  • Perform data entry, cleansing, validation, and reconciliation tasks.
  • Maintain detailed records of all invoice transactions, ensuring full compliance with financial controls and internal policies.

Retail Associate

Swarovski
06.2019 - 12.2019
  • Identify customer needs and recommend suitable accessories based on preferences and occasions. Provide excellent customer service while achieving the sales target set.
  • Actively engaged walk-in customers with product presentations, handled sales transactions, processed payments, and responded to service inquiries and complaints in a professional and timely manner.
  • Provided in-depth product knowledge, including features, benefits, and usage, while assisting customers with sizing, styling, and available customization options to enhance the shopping experience.
  • Monitored stock levels and assisted in inventory management, restocking, and reporting low stock items to ensure product availability.
  • Worked collaboratively with team members and management to achieve store goals and enhance overall customer satisfaction.

Sales Assistant

Maxis Centre
12.2018 - 05.2019
  • Responsible for receiving visitors by greeting them in person or referring to inquiries & build awesome relationships with customers.
  • Perform purchases according to approved requisitions. Provide payment bill and invoice bill for customers. Providing support for sales representatives, dealing with customer requests, providing quotation.
  • Identify and assess customers' needs to achieve satisfaction.
  • Responsible for basic data entry as assigned and maintains and stocks basic office supplies.
  • Provide a high level of professionalism and competent customer service and take responsibility to ensure customers are satisfied.

Internship Student

Ibu Pejabat Polis Kontinjen KL
07.2018 - 10.2018
  • Managed general administrative duties, including document handling, filing, data entry, and managing internal correspondence.
  • Answered and directed incoming phone calls, took accurate messages, and ensured efficient communication within the department.
  • Maintained physical and digital filing systems, ensuring documents were organized, updated, and easily accessible for staff.
  • Took initiative to assist in miscellaneous tasks, demonstrating flexibility and team support.
  • Assisted with additional administrative and operational tasks assigned by supervisors.

Education

Diploma - Business Management

Kolej Poly-Tech Mara Bangi
01.2016 - 01.2018

Skills

  • Data entry
  • Customer service
  • Computer skills
  • Friendly, positive attitude
  • Flexible and adaptable
  • Time management
  • Team management
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure
  • Organization and time management
  • Teamwork and collaboration

Additional Information

  • Willing and able to work rotational shifts, including weekends and public holidays
  • Flexible and adaptable to changing work schedules and operational demands
  • Reliable under pressure with a strong commitment to meeting deadlines and service levels

Software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

References

Mohd Zahid Ja’afar

Supervisor

DHL Asia Pacific Shared Services Sdn Bhd

Tel: +60 19 200 8584

Email: mohdzahid.jaafar@dhl.com


Meagalaa Thiagarajah

Senior Associate

DHL Asia Pacific Shared Services Sdn Bhd

Tel: +60 10-9472705

Email: meagalaa.thiagarajah@dhl.com

Timeline

Associate, Data Management

DHL Asia Pacific Shared Services Sdn Bhd
08.2020 - Current

Retail Associate

Swarovski
06.2019 - 12.2019

Sales Assistant

Maxis Centre
12.2018 - 05.2019

Internship Student

Ibu Pejabat Polis Kontinjen KL
07.2018 - 10.2018

Diploma - Business Management

Kolej Poly-Tech Mara Bangi
01.2016 - 01.2018

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Mior Hakimi Bin Mior Muhammad FuadAssociate Data Management