MIOR AFIF AZIM BIN MIOR ADAM
Puncak Alam
Summary
Seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
13
13
years of professional experience
Work History
Inside Sales Specialist
Lenovo Global Technology Sdn Bhd
Petaling Jaya, Selangor, Malaysia
12.2016 - Current
- Prepare services contracts (with pricing and billing proposal) based on customers' requested machine inventory and service level.
- Prepare Lenovo Customer Agreements for new customers.
- Create customer records for new customers.
- Entitle and accept services contracts and PO according to Lenovo company policy.
- Track and ensure all contract invoices are properly issued in SAP billing system. Whenever required, support specific invoice requirement by customer, perform billing adjustment according to Lenovo business control guidelines.
- Perform contract termination upon customer's request and management approvals.
- Proactive in problem identification and resolution along different integrated systems (CRM/NextGen/SAP/iBase).
- Work closely and ensure effective communication with sellers, inside sales reps, pricers, customers, AR, accounting team and other related cross functional teams.
- Resolve all operational issues and concerns raised by customers/sellers. Be initiative to look for better alternative in issue solving.
- Follow up on all cases until closure.
- Audit ready documentation creation and storage maintenance.
- Response to audit inquiries within requested deadlines.
- Deliver the agreed operational, process and individual KPI (Key Performance Index). Able to meet deadlines.
- Prepare daily quote and contract status report, publish to the corresponding stakeholders.
- Assist in data analysis whenever required.
Operations Services Senior Associate
ServiceSource International Sdn Bhd
05.2014 - 12.2016
- Generating sales quotations for customers.
- Ensure the integrity of client information maintained in the database systems SAP, CRM & Salesforce.com
- Checking the data integrity of purchase orders and invoices.
- Manage external and internal queries in a professional, client-orientated manner.
- Avaya Renewal Team, APAC
Global Operations Officer
Scope International Sdn Bhd
06.2012 - 03.2014
- To ensure all trades flow to the system without any error.
- Monitoring Queues in meeting daily Service Level Agreement (SLA)
- Processing relevant transactions guided by the operating procedures, guidelines, policies and standards set.
- Resolves day-to-day problems in processing or escalates issues as appropriate.
- Responsible for the authorization and release of transactions.
- Financial Market Operations - FX & Money Market
Education
Bachelor - Office Systems Management
Universiti Teknologi Mara
01.2012
Diploma - Office Management and Technology
Universiti Teknologi Mara
01.2010
Skills
- SAP
- Microsoft Office
LANGUAGES
English
Bahasa Malaysia
Timeline
Inside Sales Specialist
Lenovo Global Technology Sdn Bhd
12.2016 - Current
Operations Services Senior Associate
ServiceSource International Sdn Bhd
05.2014 - 12.2016
Global Operations Officer
Scope International Sdn Bhd
06.2012 - 03.2014
Diploma - Office Management and Technology
Universiti Teknologi Mara
Bachelor - Office Systems Management
Universiti Teknologi Mara
References
Nor Irwan Mohd, Sait, Geo Talent Acquisition Manager II, nsait1@lenovo.com, +603 7681 8042, Lenovo Global Technology Sdn Bhd
INTERESTS
Sports, Travel, Movies