Mimi Shita Zakaria
Ex Standard Chartered Banker
Lot 3284 Jalan Besar 43200 Batu 9 Cheras Selangor
Summary
Results-driven Credit Initiation Manager with a proven track record in leading cross-functional teams and enhancing operational efficiency. Expertise in strategic initiative development and compliance oversight, contributing to significant business growth and improved service delivery.
Overview
29
29
years of professional experience
Work History
Credit Initation Manager
Standard Chartered Bank Malaysia Bhd
06.2010 - 10.2025
- Review submissions for credit card, personal loan, mortgage, and wealth financing.
- Developed and implemented strategic initiatives that aligned with organizational goals, driving business growth.
- Streamlined processes to reduce turnaround times, enhancing customer satisfaction and retention rates.
- Led cross-functional teams to enhance operational efficiency and improve service delivery standards.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
Staff Officer
HSBC Bank Malaysia Bhd
01.1997 - 05.2010
- Review submissions for credit card, personal loan and mortgage.
- Review Instinct checks (Fraud System).
- Developed and implemented strategic initiatives to improve customer service outcomes across departments.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Managed risk assessment protocols, identifying potential issues and recommending mitigation strategies.
- Oversaw compliance with regulatory requirements, ensuring adherence to internal policies and procedures.
Education
Accountancy
Stamford College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Team leadership
Customer service
Decision-making
Time management
Timeline
Credit Initation Manager
Standard Chartered Bank Malaysia Bhd
06.2010 - 10.2025
Accountancy
Stamford College
04.2001 -
Staff Officer
HSBC Bank Malaysia Bhd
01.1997 - 05.2010