Zoho Books
Syamimi Adzha
Customer Relationship Management Manager
Ampang,Selangor
Summary
A customer-focused professional with over 7 years of experience in the education sector. Proven track record in managing schedules and customer relations to streamline communication processes, improve organizational efficiency, and elevate customer service standards. Skilled in conflict resolution and inter-departmental collaboration to enhance customer satisfaction and drive continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager
Keedsflix International Sdn. Bhd.
Kuala Lumpur
01.2024 - Current
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Liaised between customers and organization with particular focus on working with sales department.
- Streamlined communication between departments for better understanding of customer needs and quicker problem resolution.
- Acted as a liaison between customers and internal teams such as product & business development, resulting in improved collaboration and streamlined issue resolution.
- Assisted new customers with setting up the business.
- Assisted with conflict resolution between parents and preschool branches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained classroom schedule.
- Assisted in developing the new project and ventures.
- Prepared agreement for new customers.
- Ensured that agreement details is up to date according to current needs.
- Engaged with suppliers by participating in meetings to discuss product specifications and quality standards.
- Supported sales and marketing team for after sales.
- Managed and planned all business travel arrangements.
- Managed and planned office events and roadshows.
- Demonstrated product features to customers and explained their usage.
Operations Manager
Keedsflix International Sdn. Bhd.
Kuala Lumpur
08.2022 - 12.2023
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Admin & Customer Service Manager
Al-Mahdi MAsturah Solutions Sdn Bhd
Ampang
01.2018 - 07.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed classroom timetables to ensure smooth daily operations.
- Managed the team's working schedules.
- Managed company's petty cash
- Assisted in data entry and ad hoc admin duties.
- Managed office's supplies.
- Prepared monthly finance report
- Maintained the filing of documentations, records, notes, and all correspondence.
Education
Bachelor Of Arts (Government & Public Policy) Hons - Public Affairs And Public Policy Analysis
University Tun Abdul Razak
Kuala Lumpur01.2014
Sijil Pelajaran Malaysia - Arts
SMK Puteri Ampang
Kuala Lumpur12.2007
Skills
Customer Relations
Schedule Management
Inter-department collaboration
Research and due diligence
Software
Microsoft Word
Microsoft Excel
Myob
Languages
Malay
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Relationship Manager
Keedsflix International Sdn. Bhd.
01.2024 - Current
Operations Manager
Keedsflix International Sdn. Bhd.
08.2022 - 12.2023
Admin & Customer Service Manager
Al-Mahdi MAsturah Solutions Sdn Bhd
01.2018 - 07.2022
Bachelor Of Arts (Government & Public Policy) Hons - Public Affairs And Public Policy Analysis
University Tun Abdul Razak
Sijil Pelajaran Malaysia - Arts
SMK Puteri Ampang