Mimi Asnah
Kota Kinabalu
Summary
Dynamic individual with a total of 3 years of experience in the financial and education sectors, seeking a challenging opportunity to further develop skills and contribute effectively. Proven ability to manage marketing campaigns, deliver exceptional customer service, and support administrative functions with precision. Actively engaged in continuous learning and development through various training programs, consistently achieving strong results and maintaining good performance in all roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Solutions Manager
Bank Pertanian Malaysia Berhad
2023.01 - Current
- Overseeing trade finance facilities in Sabah, driving revenue growth through strategic disbursement and promotion
- Monitoring customer accounts to control delinquency and impairment, effectively mitigating the bank's losses.
Training Coordinator
SEAMASTER Training Centre
2021.10 - 2022.12
- Managed marketing efforts for training courses, recruiting both local and international students
- Provided support with class registrations, examination coordination, and licensing applications with the Malaysian Marine Department
- Additionally, prepared documentation for audits to ensure compliance.
Trainee
Provident Fund, EPF
2021.04 - 2021.10
- Completed a 6-month PROTEGE training program in the Service Department, providing exceptional customer service by assisting with i-account activations, handling basic account inquiries, and facilitating ticket issuance for counter services.
Education
Bachelor’s Degree (Hons) - Marketing
Universiti Malaysia Sabah
Kota Kinabalu, Sabah12.2020
Skills
- Customer Service
- Organization
- Relationship Management
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Report Generation
- Teamwork and Collaboration
Certification
- Internal Quality Auditing of ISO9001:2015 Training Course
- Business Administration Management Training
- Professional Training and Growing Entrepreneur (PROTÉGÉ)
- Kursus Webinar Youth Upskill Skim Perantisan Nasional
- Kursus Pengurusan Acara
- Kursus Asas Bina Laman Web
- Kursus ICT
- Program Latihan Khidmat Negara (PLKN)
Languages
Malay
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Beginner
A1
Timeline
Client Solutions Manager
Bank Pertanian Malaysia Berhad
2023.01 - Current
Training Coordinator
SEAMASTER Training Centre
2021.10 - 2022.12
Trainee
Provident Fund, EPF
2021.04 - 2021.10
Bachelor’s Degree (Hons) - Marketing
Universiti Malaysia Sabah
- Internal Quality Auditing of ISO9001:2015 Training Course
- Business Administration Management Training
- Professional Training and Growing Entrepreneur (PROTÉGÉ)
- Kursus Webinar Youth Upskill Skim Perantisan Nasional
- Kursus Pengurusan Acara
- Kursus Asas Bina Laman Web
- Kursus ICT
- Program Latihan Khidmat Negara (PLKN)
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