Miko Liang
Branch Manager
Toa Payoh
Summary
Dynamic Branch Manager at Kuko Beauty with a proven track record in enhancing customer satisfaction and driving profitability. Skilled in relationship building and branch operations management, I implemented effective sales strategies that consistently exceeded targets. Recognized for resolving client issues promptly and fostering a collaborative team environment.
Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Branch Manager
Kuko Beauty
04.2020 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Sales Management Trainee
BS Group ( Tokyo Bust Express in Singapore)
05.2016 - 05.2019
- Developed and implemented comprehensive salesperson training program.
- Exceeded sales targets by consistently providing high-quality products and services to clients.
- Implemented creative incentives programs that motivated team members to achieve exceptional results consistently.
- Streamlined communication processes within the sales team for better efficiency and collaboration.
Sales Assistant
Angelical Collection
03.2015 - 04.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
High School Diploma -
SMK Canossian Convent Kluang Malaysia
Johor11-2011
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Timeline
Branch Manager
Kuko Beauty
04.2020 - Current
Sales Management Trainee
BS Group ( Tokyo Bust Express in Singapore)
05.2016 - 05.2019
Sales Assistant
Angelical Collection
03.2015 - 04.2016
High School Diploma -
SMK Canossian Convent Kluang Malaysia