Mike Lee
Solution Architect
Kajang, Selangor
Summary
Results-oriented Solution Architect with a proven track record of success in Fortune 500 organizations. Bringing 2 years of professional work experience as a Solution Architect, I excel in implementing private and public cloud software solutions for enterprise customers. As a resourceful Solution Architect, I have contributed 17 years of expertise in customer relationship management and implementation support, consistently adding value to Solution Architect opportunities.
My skill set includes adept management of public cloud IaaS or PaaS solutions, ensuring ongoing efficiency in alignment with corporate objectives. I am dedicated to delivering high-quality solutions that meet and exceed organizational goals, and I am confident in my ability to drive success in customer applications.
Overview
17
17
years of professional experience
3
3
Years of public cloud experience
8
8
Years of operation support experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Solution Architect
Huawei Malaysia Sdn Bhd
Kuala Lumpur
02.2023 - 07.2023
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Assisted infrastructure and application development teams in responses to customer and prospective customer evaluations, escalations and technical requirements documents.
- Conducted technical workshops and education sessions for customers to better assist customer in POC sessions
- Successfully conversion from POC to commercial account with initial USD15k monthly consumption.
Cloud Technical Support Manager
Huawei Malaysia Sdn Bhd
Kuala Lumpur
11.2020 - 01.2023
- Managed customer contact center with 4 support representatives.
- Provided professional services and support in a dynamic work environment.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Successfully delivered cloud service delivery and configuration for public cloud ERP solutions.
- Provided support during customer implementations and applied industry best practices.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Developed and implemented training initiatives for new hires
Solution Architect
T-Systems Malaysia Sdn Bhd
04.2017 - 09.2020
- Consultation role for on premise SharePoint servers with farms ranging from 5 to 30 servers
- Responsible for on premise SharePoint projects, including farms build and migrations
- Contributed in successful transition of service line to India in 3 months.
SharePoint Service Engineer
T-Systems Malaysia Sdn Bhd
07.2013 - 03.2017
- Responsible as L3 Operation support, escalation point for critical problem analysis, resolution, platform ever greening and new demand projects deliveries
- Contributed of MSSQL Servers for SharePoint (Failover Cluster and High Availability setup)
- Contribute in Azure App deployments
SharePoint Operation Engineer – Shift Lead
T-Systems Malaysia Sdn Bhd
05.2011 - 06.2013
- Contributed to Zero Outage commitment for L2 Operational support for Microsoft SharePoint Server farms to ensure high level of availability
- Handled complex technical issues related to SharePoint infrastructure and ensure all incidents are resolved within agreed SLA
- Managed a team of 5 engineers in shift
- Maintained technical fluency in SharePoint for assigned jobs and facilities
Senior Systems Engineer
QuestQuad Services Sdn Bhd
Damansara
06.2010 - 05.2011
- Collaborated with clients to determine need and devise appropriate software and hardware solutions
- Contributed in implementation of SharePoint server changes to meet client requirements
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Systems Engineer
KE Sdn Bhd
Kuala Lumpur
05.2006 - 06.2010
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Created and maintained implementation documentation
- Successfully coached junior teammate to be able to quickly become independent contributor to department.
Skills
Huawei Cloud
Timeline
Solution Architect
Huawei Malaysia Sdn Bhd
02.2023 - 07.2023
Cloud Technical Support Manager
Huawei Malaysia Sdn Bhd
11.2020 - 01.2023
Solution Architect
T-Systems Malaysia Sdn Bhd
04.2017 - 09.2020
SharePoint Service Engineer
T-Systems Malaysia Sdn Bhd
07.2013 - 03.2017
SharePoint Operation Engineer – Shift Lead
T-Systems Malaysia Sdn Bhd
05.2011 - 06.2013
Senior Systems Engineer
QuestQuad Services Sdn Bhd
06.2010 - 05.2011
Systems Engineer
KE Sdn Bhd
05.2006 - 06.2010
Bachelor of Science - Computing
APIIT
06.2001 - 05.2005
TOGAF 9
IASA Architecture CITA-Associate: Solutions Architecture
Huawei HCIA
Education
Bachelor of Science - Computing
APIIT
Kuala Lumpur, Malaysia 06.2001 - 05.2005
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
TOGAF 9
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Similar Profiles
ABHISHEK SHARMAABHISHEK SHARMA
Senior Solutions Manager/Senior Technical Product Manager at Huawei Technologies Malaysia Sdn. Bhd.Senior Solutions Manager/Senior Technical Product Manager at Huawei Technologies Malaysia Sdn. Bhd.
.jpeg&q=70 "Emirzaman Kamaruzaman")
Emirzaman KamaruzamanEmirzaman Kamaruzaman
Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)Senior System Development Engineer at Etex Malaysia Sdn Bhd (Formerly known as Promat Malaysia Sdn Bhd)
Nor'ain Mohd RamliNor'ain Mohd Ramli
Staff Process Engineer at Maxeon Solar Sdn Bhd (formerly Known As SunPower Malaysia Manufacturing Sdn Bhd)Staff Process Engineer at Maxeon Solar Sdn Bhd (formerly Known As SunPower Malaysia Manufacturing Sdn Bhd)