MICHELLENA JANE
KUCHING
Summary
Driven Business Development Senior Executive bringing 6 years of experience in General Insurance. Offering excellent interpersonal and communication skills and diligent in building and retaining accounts by providing support and attentive service. Successful coordinating and processing physical and digital documents. Strengths include open communication, critical thinking, and data analysis. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Business Development Senior Executive
The Pacific Insurance Berhad
08.2023 - Current
- Implemented innovative marketing strategies to drive brand awareness and generate leads for business growth.
- Increased sales opportunities by identifying and targeting potential clients in new markets.
- Established strong rapport with existing clients through regular communication and relationship-building efforts, ensuring continued loyalty and repeat business.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Business Growth-Is responsible for development of new agents/ business which includes the following:
a) Implementation of marketing activities and branch business plan
b) Generate and increase business based on assigned target portfolio mix
c) Control and monitor profitability and performance of agents including underwriting of referred risk from agents
d) Assist and facilitate the agents' enquiries/feedback and customer service areas
e) Participate in field survey - Agency Developmental - Assist in supervision, guidance and agents training related to sales, products and others including agents’ CPD hours
- To assist in improving the retention of active & productive agents for the branch
Senior Business Support Executive
Generali Insurance Malaysia
12.2018 - 08.2023
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns
- Held meetings to communicate new policies and procedures to appropriate personnel
- Delivered exceptional customer experiences and promoted strong relationships
- To assist and support business development team (Broking & Corporate Account) in quotation, policy issuance or renewal, endorsement
- To provide training and guidance to business partners in using AXA's systems
- To compile guidelines and risk acceptance level
- Conduct sharing sessions with colleagues on guideline & risk acceptance to ensure everyone adhere to it
- Prepare reports on sales performance / projects or whenever required
- Key person to monitor Agent's CPD Hour and MOC Declaration
- To assist in FLAS Approvals (based on Tier 4 UW approval authority)
- Assist to do the final checking before send to operation staff to do the batch in
- Review renewal notices of assigned marketer's agents
- To assist to track New Business and renewal status & follow up with agents/marketers
Business Development Executive
City-Link Express (M) Sdn Bhd
03.2018 - 05.2018
- Collaborated with sales and marketing departments to support client acquisition
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments
- Communicated directly with customers and partners to build strong business networks and relationships
- Identified business development challenges and customer concerns for proactive resolution
- Quoted prices, credit terms and other bid specifications
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Negotiated client contracts and agreements to cultivate profitable business transactions
Education
AMII Level 1 - Insurance
Asian Institute of Insurance
05-2027
Bachelor of Administrative Science (Honours) - Administrative Science
Universiti Teknologi Mara
Kota Samarahan, Sarawak07.2018
Diploma in Public Administration - Social Sciences
Universiti Teknologi Mara
Kota Samarahan, Sarawak08.2016
Skills
- Creative problem solving
- Administrative support
- Customer Engagement
- Industry Networking
- Decision-Making
- Adept multi-tasker
- Relationship building and rapport
- Business development and planning
- Operations
Additionalinformation
Natural ability to build rapport through listening and communication skills. Well organized able to prioritize and generate result to achieve organizational objectives within time and budgetary expectations. Former Assistant Hon Treasurer / Education Sub-Committee, Pertubuhan Insuran Sarawak, Assisting Hon Treasurer with the company's treasury activities and Coordinating Education Seminar.
Timeline
Business Development Senior Executive
The Pacific Insurance Berhad
08.2023 - Current
Senior Business Support Executive
Generali Insurance Malaysia
12.2018 - 08.2023
Business Development Executive
City-Link Express (M) Sdn Bhd
03.2018 - 05.2018
Diploma in Public Administration - Social Sciences
Universiti Teknologi Mara
AMII Level 1 - Insurance
Asian Institute of Insurance
Bachelor of Administrative Science (Honours) - Administrative Science
Universiti Teknologi Mara
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