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MICHELLE EDORA ANAK ROBERT
Graduate Of Social Sciences (International Studies) With Honors
Sibu,Sarawak
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of professionalism and training in communication. Motivated to learn, grow and excel.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Transcriptionist
EC Innovations
Remote Work
10.2021 - 12.2021
- Accurately transcribed speech to text for all dictations, achieving an accuracy rate of 91% and above
- Adhere to guidelines to avoid repetitive mistakes, such as grammar and UK English spelling
- Active contributor to team discussions on online work platform as well as assisting colleagues with any questions about words collection on Discord.
- Reviewed completed reports for proper formatting, grammar and sentence structure.
- Performed freelance work with flexibility to meet employer-set deadlines.
- Tasks were completed while exhibiting a genuine interest for all of the areas concerned, no matter how insignificant they were.
Intern
Sarawak State Government Chief Minister’s, Sarawak Human Resource
Kuching, Sarawak
08.2020 - 10.2020
- Coordinating and supervising Self-Value Excellence program, Change Management, Framework lab & SCS Culture Change 2019.
- Assisting in developing and implementing plans and goals for the department (SCS Pathway, Self-Value Excellence & SCS Culture Change)
- Undertake staffing responsibilities (planning, training and evaluating)
- Fulfill duties as assigned by the director as well as support daily operations of busy human resources department.
- Maintain scheduling of events and represent SHRU for training activities.
- Partake into big events for Sarawak Civil Servant as facilitator team, designing backdrop, video montage editor and presentation slides.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal needs.
- Collaborated in professional team to solve workflow issues.
Customer Service Representative
Sibu Taxi Owner Berhad, Sibu Airport
01.2017 - 09.2017
- Be of service to 130-200 passengers and clients per shift
- Memorised over more than 150 taxi fare prices based in Sibu
- Warmly greeted new and returning passengers to develop relationships resulting passengers’ loyalty
- Followed operational procedures and adopting “You-Attitude”
- Resolves passengers’ issue and answers questions
- Balances cash drawer by counting cash at the beginning and end of work shift
- Input sales transactions in MS Excel
- Provided primary customer support to internal and external customers
Education
Bachelor Of Social Sciences (Hons) - International Studies
Universiti Malaysia Sarawak
09.2017 - 11.2020
High School Diploma -
Sekolah Menengah Kebangsaan Bandar Sibu
06.2015 - 12.2016
Skills
Adept multi-tasker
Speech recognition technology
Attention to Detail
Written Communication
Teambuilding
Software
Canva (Poster Design/Backdrop)
Microsoft Excel
Microsoft Words
Interests
Career Development Training
Timeline
Transcriptionist
EC Innovations
10.2021 - 12.2021
Intern
Sarawak State Government Chief Minister’s, Sarawak Human Resource
08.2020 - 10.2020
Bachelor Of Social Sciences (Hons) - International Studies
Universiti Malaysia Sarawak
09.2017 - 11.2020
Customer Service Representative
Sibu Taxi Owner Berhad, Sibu Airport
01.2017 - 09.2017
High School Diploma -
Sekolah Menengah Kebangsaan Bandar Sibu
06.2015 - 12.2016