Michelle Koshio
Cyberjaya
Summary
Bilingual professional with over 20 years in banking, pharmaceuticals, HR, manufacturing, and shared services. Expertise in SAP, Salesforce, and Concur, facilitating employee lifecycle, procurement, and travel management. Bridges cultural and language gaps while ensuring compliance with AML, KYC, and FATCA. Delivers accurate results in high-pressure, multinational settings.
Overview
4
4
Languages
1
1
Certification
35
35
years of professional experience
Work History
Adviser I, CSR (Japanese Bilingual, Travel Platform Project)
Concentrix Malaysia
01.2025 - Current
- Managed ticketing, booking changes, and travel-related inquiries for Japanese clients, ensuring seamless travel experiences.
- Delivered bilingual customer support for global travel platform project, enhancing user satisfaction.
- Ensured compliance with company policies while providing exceptional customer experience.
Senior Coordinator, Risk Operations CIP (Japanese Bilingual)
PayPal Inc
12.2024 - 12.2025
- Execute Customer Identification Program (CIP) for Japan-based clients, ensuring compliance with AML/KYC/FATCA.
- Reviewed and approved high-risk customer profiles to maintain adherence to anti-money laundering standards.
- Conducted thorough due diligence on new and existing customers to prevent financial crimes.
- Analysed customer documents for KYC compliance, identifying discrepancies to mitigate potential risks.
- Conducted identity verification and document review, escalating high-risk cases to ensure compliance with regulations.
- Reviewed and verified customer identification documents to comply with anti-money laundering regulations.
- Mentored junior staff on bilingual compliance documentation.
Purchasing Specialist
Abbott
05.2023 - 05.2024
- Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
- Controlled procurement costs, ensuring expenditures remained within allocated budget.
- Managed inventory levels to meet operational needs while minimising excess stock and associated holding costs.
- Collaborated with finance and operations departments to forecast demand and plan inventory levels accurately.
- Collaborated with procurement and budget departments to verify purchase orders and contracts, enhancing financial accuracy.
- Coordinated with the purchasing department to clarify purchase orders and expedite invoice processing.
- Processed supplier invoices accurately, matching them with purchase orders and delivery notes for payment approval.
- Coordinated with suppliers during deliveries, checking goods received against purchase orders.
- Monitored shipment deliveries, reconciled inventory with purchase orders, and resolved discrepancies promptly.
- Coordinated with logistics teams to oversee the shipment and receipt of goods, minimising delays and errors.
- Maintained accurate and up-to-date records of shipments, inventory, and purchase orders on SAP for organisational efficiency.
- Maintained up-to-date records of contracts, purchase orders, and receipts in compliance with company policies.
Data Management Analyst (Japanese Bilingual)
Citibank ROHQ
01.2020 - 01.2022
- Managed financial data for Japan market, enhancing accuracy in PMO reporting.
- Liaised with Japan-based stakeholders to resolve discrepancies.
- Ensured compliance with global data governance standards.
- Liaised between technical and non-technical stakeholders, facilitating effective communication.
- Used Oracle Database to extract, store and verify information.
- Performed regular data validation and cleansing, optimising database quality standards.
- Assessed customer needs and customised existing databases to align with client requirements.
- Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalised customisation.
- Executed regular data backups to ensure data integrity and availability. and procedures for quick data recovery.
HR Customer Support (Japanese Bilingual)
Johnson & Johnson International Singapore Inc
01.2019 - 01.2020
- Delivered HR support for Japan-based employees (onboarding, payroll, benefits).
- Facilitated onboarding of new employees by scheduling training, answering questions, and processing paperwork to ensure smooth integration.
- Provided ongoing support and guidance to new hires throughout their probation period, aiding in their adaptation.
- Maintained up-to-date knowledge of employment laws and regulations, integrating compliance into onboarding procedures.
- Translated HR policies and escalated complex cases to Tier 2.
- Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
- Coordinated annual benefits open enrolment period, communicating effectively with employees and meeting all deadlines.
- Compiled personnel data and generated reports for senior HR staff.
- Prepared new employee files and structured current employee files for accurate, reliable records.
- Scanned and filed employee contracts, documentation and other records.
- Managed human resources tasks, providing employee support and conflict resolution, escalating high-level issues to upper management as needed.
T&E Accounts Payable (Japanese Bilingual)
Allergan Philippines (AbbVie)
01.2016 - 01.2019
- Audited and processed travel/expense claims using SAP and Concur, ensuring accurate reimbursement and compliance.
- Processed invoices accurately and efficiently, ensuring adherence to financial procedures and deadlines to support timely payments.
- Processed supplier invoices, posted accurately and to correct nominals.
- Managed accounts payable email inbox, responding to enquiries and processing invoices promptly to maintain workflow.
- Ensured compliance with internal controls and audit standards.
- Supported month-end closing and reconciliations.
- Assisted in month-end closing activities, including journal entries and account reconciliations.
- Prepared invoices based on contract terms and distributed to customers.
Administrative Specialist (Japanese Bilingual)
Canon Business Machine Philippines
01.2013 - 01.2015
- SAP HR & Salesforce: Managed end-to-end employee lifecycle processes, facilitating smooth transitions from onboarding to offboarding.
- Assisted expatriates with ticketing and accommodation arrangements, ensuring compliance with company policies and effective overtime monitoring.
- Translated training materials and work instructions, enhancing accessibility and understanding for Japanese-speaking employees.
- SAP Accounting & Concur: Processed accounts payable, travel and expense reimbursements, and managed credit card accruals for month-end payouts.
- SAP Purchasing & Excel: Created purchase orders, maintained vendor master files, and developed order management sheets for logistics.
Food & Beverage Service (Arubaito Experience)
Ijinkan / Comiku Lounge (Japan)
01.1992 - 01.2003
- Coordinated events and explained menus, improving overall hospitality and guest satisfaction.
- Provided customer service and bilingual support, enhancing guest experiences in lounge and izakaya.
- Facilitated translation and cultural communication for Japanese and international patrons, ensuring smooth interactions.
- Fostered effective communication by engaging with international guests and understanding their cultural nuances.
Education
BA - Mass Communication
AMA University Online
01-2020
Japanese Language Training
International Exchange Foundation
01-2000
GCSEs - High School
NCR
High School -
NCBA High School
Elementary School -
Angono Elementary School
Skills
- Risk Operations
- Compliance
- Language interpretation
- Language translation
- Customer service
- SAP HR
- Salesforce HR workflows
- SAP Purchasing
- SAP Accounting
- Concur
- Excel
- Administrative management
- M365
Certification
- JLPT N1 / L2 – Japanese Language Proficiency
- IELTS C2 – International English Language Testing System
- Communication Assertiveness
- Overseas Performing Artist Certificate
Languages
English
Advanced
C1
Japanese
Proficient
C2
Filipino
Proficient
C2
Spanish
Beginner
A1
Interests
- outdoor activities (camping, strolling in the park, hiking, swimming)
- indoors (movies and music)
Accomplishments
- Improved AHT, CPH and CSAT reviews by successfully handling customer complaints and implementing monthly staff training.
- Received an appreciaion award for interpreting monthly staff training.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of communicating with clients and wrapping up service cases
Timeline
Adviser I, CSR (Japanese Bilingual, Travel Platform Project)
Concentrix Malaysia
01.2025 - Current
Senior Coordinator, Risk Operations CIP (Japanese Bilingual)
PayPal Inc
12.2024 - 12.2025
Purchasing Specialist
Abbott
05.2023 - 05.2024
Data Management Analyst (Japanese Bilingual)
Citibank ROHQ
01.2020 - 01.2022
HR Customer Support (Japanese Bilingual)
Johnson & Johnson International Singapore Inc
01.2019 - 01.2020
T&E Accounts Payable (Japanese Bilingual)
Allergan Philippines (AbbVie)
01.2016 - 01.2019
Administrative Specialist (Japanese Bilingual)
Canon Business Machine Philippines
01.2013 - 01.2015
Food & Beverage Service (Arubaito Experience)
Ijinkan / Comiku Lounge (Japan)
01.1992 - 01.2003
BA - Mass Communication
AMA University Online
Japanese Language Training
International Exchange Foundation
GCSEs - High School
NCR
High School -
NCBA High School
Elementary School -
Angono Elementary School