Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
BusinessAnalyst
MICHELLE JAYARAMAN

MICHELLE JAYARAMAN

Executive Coach, And Business Operations Professional
Kuala Lumpur

Summary

Dynamic and results-driven Program Manager, Executive Coach, and Business Operations Professional with over 20 years of experience leading cross-functional projects, stakeholder engagement, corporate training, commercial operations, and business development across diverse industries including education, energy, consulting, events, and corporate services. Proven expertise in program coordination, leadership development, client relationship management, finance operations, and strategic communications. Adept at managing large-scale initiatives, improving operational efficiency, and delivering impactful learning and engagement experiences. Recognized for strong interpersonal skills, executive-level communication, adaptability, and the ability to build trusted relationships across all organizational levels.

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Professional with strong background in leadership development and organizational growth. Known for driving results through effective communication, strategic thinking, and collaborative approach. Skilled in transformative coaching, conflict resolution, and performance optimization. Adaptable and reliable, fostering environment of trust and continuous improvement.

Experienced with executive coaching and leadership development. Utilizes strategic insights to design and implement impactful coaching programs. Track record of enhancing leadership skills and driving organizational success.

A dedicated leadership professional with strong background in executive development and organizational growth. Known for creating transformative coaching programs that align with company goals and boost performance. Committed to fostering collaborative environments and adapting to evolving business needs.

Renowned Business Coach develops and improves processes by leveraging data and analytics, assessing root causes and providing insights to help companies drive strong results. Solid verbal, written and presentation skills, particularly in delivering constructive feedback and working through complex issues. Consistently mitigates long-term risks and finds path forward in difficult situations.

Successful Business Coach guides and mentors business owners and CEOs through specialized coaching programs. Implements operational best practices utilizing available tools and skillset to improve business performance, profitability and customer satisfaction. Brings 5 + years of relevant work experience in career matching

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional business leader with proven track record of driving organizational success and fostering growth. Known for strategic insights and ability to turn complex challenges into opportunities. Highly regarded for teamwork and adaptability, consistently delivering impactful coaching with focus on performance improvement.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 25 years of experience collaborating with other team members and handling shipping tasks. Remains calm and poised while managing high-volume workloads.

Overview

1
1
Language
6
6
Certifications
26
26
years of professional experience

Work History

Program Manager (Part-Time)

CORPORATE COACH ACADEMY SDN BHD
04.2025 - Current
  • Strategic PMO Leadership: Direct the comprehensive management and delivery of organizational programs, ensuring all cross-functional projects strictly align with overarching executive and business objectives.
  • Monitoring & Evaluation (M&E): Design and implement rigorous M&E frameworks, tracking key metrics and KPIs to evaluate program outcomes, ensure benefits realization, and drive continuous improvement.
  • Risk Mitigation: Execute robust risk management strategies by identifying critical project interdependencies, resolving conflicts, and mitigating operational bottlenecks before they impact delivery timelines.
  • Stakeholder Reporting: Serve as the primary liaison for senior leadership, providing transparent reporting on progress, financial tracking, and strategic milestones.

Director

Talk Of Town Events Management
01.2016 - 01.2023
  • Handled comprehensive corporate finance, project management, and vendor collaborations for international corporate clients.

Senior Commercial Sales & Project Manager

Pestech Energy
01.2021 - 01.2022
  • Executed rigorous commercial contract management and cashflow strategy for high-value power generation projects.

Finance Manager & Company Director (Ulu Jelai Project)

ANDRITZ POWER SDN BHD
03.2010 - 08.2015
  • Financial Governance: Directed full-scale financial management for the hydro power division, preparing and presenting comprehensive quarterly and annual budgets to senior global management.
  • Commercial Risk Management: Supervised stringent project cost accounting and banking operations, successfully managing foreign exchange (FX) risks, bank guarantees, and multi-million-dollar loan financing.
  • Corporate Compliance: Supported institutional governance by aggressively implementing the corporate Code of Ethics and Inter-Company Group Control Standards across all operations.
  • Executive Leadership: Appointed as Company Director for the Andritz Ulu Jelai Project Sdn Bhd, overseeing legal administration and financial reporting for a major 372MW Hydro Power Plant initiative.

Admin & Office Manager

Vedel IT Services
01.2009 - 01.2010
  • Managed full-set accounts, HR compliance, and acted as the key liaison with Malaysian Government Bodies to ensure strict legal adherence.

Commercial Manager (Energy Transmission & Distribution)

SIEMENS MALAYSIA SDN BHD
03.2006 - 09.2008
  • Contract & Supply Chain Management: Evaluated local and international vendors, spearheaded complex contract pricing negotiations, and monitored international logistics to ensure highly transparent, cost-effective supply chains.
  • Project Profitability: Conducted rigorous project cost accounting and scheduling utilizing SAP, successfully delivering critical infrastructure projects (e.g., TNB Mobile Substations) with significantly improved Gross Profit margins.
  • Credit & Accounts Strategy: Managed comprehensive commercial functions including high-level credit risk management, accounts receivable, and customer relationship management for key institutional accounts.

East Malaysia Representative (Diplomatic & Trade Liaison)

AUSTRALIA'S NORTHERN TERRITORY GOVERNMENT (Via MJS Services)
03.2000 - 01.2002
  • Bilateral Trade Leadership: Acted as the primary diplomatic representative, strategically organizing visit programs and establishing vital networking pipelines for all Northern Territory Ministerial and business missions.
  • Strategic Joint Ventures: Accelerated regional economic development by identifying high-value bilateral trade opportunities and facilitating successful joint ventures between Australian and East Malaysian entities.
  • Diplomatic Reporting: Authored detailed analytical reports on regional political, economic, business, and cultural developments to inform Australian foreign and trade strategies.

Sabah Representative (NGO & Civil Society)

BRITISH EXECUTIVE SERVICE OVERSEAS (BESO)
01.2000 - 01.2002
  • Capacity Building: Managed regional NGO operations, enhancing institutional reform and community welfare initiatives.
  • Civil Society Engagement: Facilitated placement of highly qualified international experts, delivering specialized training and strategic advice to strengthen local organizations' self-sufficiency.

Education

Professional Degree in Business Management - Business Administration And Management

ICS
Singapore
04.2001 -

ICF Certified Profession Coach Certificate - Mental Health

Corporate Coach Academy
Kuala Lumpur, Malaysia
04.2001 -

Diploma - ACCA Level 1 -

ACCA
United Kingdom
04.2001 -

Skills

Program & Project Management

Stakeholder Engagement

Strategic Planning

Team Coordination

Program evaluation

Client Relationship Management

Event & Operations Management

Training Delivery

Learning & Development

Certification

ICS Professional Degree in Business Management

Software

MYOB Accounting system, Payroll, UBS Accounting system, SAP Pr

UBS Accounting system

SAP Project and Procurement control

Timeline

Program Manager (Part-Time)

CORPORATE COACH ACADEMY SDN BHD
04.2025 - Current

Senior Commercial Sales & Project Manager

Pestech Energy
01.2021 - 01.2022

Director

Talk Of Town Events Management
01.2016 - 01.2023

Finance Manager & Company Director (Ulu Jelai Project)

ANDRITZ POWER SDN BHD
03.2010 - 08.2015

Admin & Office Manager

Vedel IT Services
01.2009 - 01.2010

Commercial Manager (Energy Transmission & Distribution)

SIEMENS MALAYSIA SDN BHD
03.2006 - 09.2008

Professional Degree in Business Management - Business Administration And Management

ICS
04.2001 -

ICF Certified Profession Coach Certificate - Mental Health

Corporate Coach Academy
04.2001 -

Diploma - ACCA Level 1 -

ACCA
04.2001 -

East Malaysia Representative (Diplomatic & Trade Liaison)

AUSTRALIA'S NORTHERN TERRITORY GOVERNMENT (Via MJS Services)
03.2000 - 01.2002

Sabah Representative (NGO & Civil Society)

BRITISH EXECUTIVE SERVICE OVERSEAS (BESO)
01.2000 - 01.2002
MICHELLE JAYARAMANExecutive Coach, And Business Operations Professional