MICHELLE DAPHNE PEREIRA

Group Banking Operations Manager - Feb 2023 to Present

Group Banking Operations Team Lead - June 2022 to Jan 2023

• Operational Excellence: Orchestrating the operational aspects of company-wide projects, including new vendors (Banks / Fund Managers), investment product introductions, and portfolio re-optimization, in collaboration with Engineering (backend), Product, Compliance, Investments Team, Client Experience, and Marketing
• Audit Management: Spearheading various audits across five regions, including internal audits, external audits for five countries, custodian audits, client asset report audits, and corporate audits
• Regulatory Compliance: Ensuring adherence to the highest standards of regulatory compliance and managing accurate reporting for regulatory bodies
• Stakeholder Communication: Maintaining effective communication with external stakeholders, including banks and fund managers, to promptly address and resolve issues
• Team Development: Conduct regular performance evaluations and providing ongoing training and coaching to staff to ensure skill development and career growth
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Manager Fund Services – April 2018 – May 2022
Assistant Manager Fund Services - April 2016 – March 2018
Team Lead Fund Services - November 2014 – March 2016

Fund Accounting Manager | 10+ Years in Fund Operations & NAV Valuation

• Leadership & Team Management: Co-manage a 14-member team (TH & MY), ensuring SLA compliance and KPI achievement. Lead training, performance reviews, and career progression.
• Fund Operations & Process Optimization: SME in fund systems and technical requirements. Led Malaysia Funds migration to GBSMY, improving operational efficiency.
• NAV Calculation & Reconciliation: Oversee NAV calculations, ensuring accuracy, compliance, and timely reporting.
• Strategic & Technical Contributions: Interface with clients and country oversight to enhance efficiencies, implement automation tools (Xceptor, WEM), and improve service delivery.
• Documentation & Compliance: Draft and review DOI, BCP, BIA, ensuring adherence to policies and industry standards.

• Process daily transactions and prepare cash reconciliations for a portfolio of investment funds.
• Prepare NAV calculations for medium-to-high complexity funds on a daily, weekly, and monthly basis with accuracy and timeliness.
• Maintain client compliance files, update databases, and handle fund-related administrative tasks.
• Support audits by providing required documentation and addressing queries efficiently.
• Assist in new fund setup, ensuring smooth onboarding and compliance with regulatory requirements.
• Take initiative in handling additional responsibilities to support team efficiency and process improvements.

• Credit Risk Management: Support end-to-end credit risk processes, including application onboarding, appraisal, approval, disbursement, and risk monitoring.
• Credit Assessment: Evaluate creditworthiness of personal and business customers in the UK.
• Service & Quality: Ensure high-quality processing, meeting productivity and customer satisfaction targets.
• Compliance & Knowledge: Maintain up-to-date knowledge of processes, procedures, and products.
• Collaboration & Ownership: Contribute to team objectives and foster a people-centric work environment.