Summary
Overview
Work History
Education
Skills
Date of Birth
Timeline
Generic
Michelle Cho

Michelle Cho

Admin
Penang

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Independent Distributor

Usana Health Sciences Inc.
10.2020 - Current
  • Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
  • Achieved consistent sales growth by regularly updating product knowledge and attending industry events.
  • Organized successful product demonstrations at local events, generating buzz around new offerings and driving sales growth.
  • Enhanced brand visibility through targeted marketing efforts, resulting in higher product demand.
  • Utilized social media platforms effectively to engage potential customers and build brand awareness within the community.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.

Real Estate Agent

Believe Realty San Bad
05.2017 - 01.2019
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Advised clients on market conditions and property value for informed decision-making.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.

Administration Clerk

BM Trada (Penang) Sdn Bhd
07.2012 - 07.2016
  • Handled incoming phone calls and answered questions from callers.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
  • Scheduled appointments and managed calendars for staff members.
  • Coordinated hotel, airline tickets and ground transportation for staff traveling to domestic and international locations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Preparing quotations
  • Preparing tax invoice

Sales Assistant

Moris Collection Sdn Bhd
08.2010 - 06.2012


  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.

Education

High School Diploma -

SMJK Heng Ee
Penang
01-2009

Skills

  • Data entry proficiency
  • Customer communication
  • Document scanning
  • Telephone reception
  • Travel arrangements
  • Appointment scheduling
  • Proficient in MS Office
  • Paperwork and documentation
  • Processing payments
  • Leads follow up
  • Social media marketing
  • Presenting
  • Customer service
  • Multitasking
  • Cold calling

Date of Birth

11.11.1992

Timeline

Independent Distributor

Usana Health Sciences Inc.
10.2020 - Current

Real Estate Agent

Believe Realty San Bad
05.2017 - 01.2019

Administration Clerk

BM Trada (Penang) Sdn Bhd
07.2012 - 07.2016

Sales Assistant

Moris Collection Sdn Bhd
08.2010 - 06.2012

High School Diploma -

SMJK Heng Ee

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