MICHELLE CHEAH
KUALA LUMPUR
Summary
Dynamic Customer Service Representative with over 6 years of experience in delivering exceptional service and fostering strong customer relationships. Expertise in effective communication, teamwork, and problem-solving enhances the ability to meet diverse client needs. Committed to continuous learning and adapting to new challenges, ensuring a positive experience for every customer. Ready to leverage a motivated attitude and a strong skill set to contribute to a thriving team environment.
Overview
2026
2026
years of professional experience
Work History
Barista N Waitress
Hohcoffee
Kuala Lumpur
10.2021 - 05.2025
- Prepared specialty coffee and beverages to consistent quality standards.
- Delivered personalized customer service and menu recommendations.
- Trained new staff on beverage preparation, hygiene, and service protocols.
- Monitored stock levels and coordinated replenishment to avoid shortages.
Administrative Assistant N Sourcing Support
ES INNOVATION SDN BHD (Dayone)
Kuala Lumpur
05.2021 - 10.2021
- Sourced suppliers and compiled material price lists for comparison.
- Conducted cost benchmarking across multiple vendors.
- Assisted in preparing purchasing documentation and maintaining material records.
- Arranged stock and ensured accurate inventory tracking.
- Supported administrative operations including filing, data entry, and coordination.
Waitress
DAYONE DAYONE
Kuala Lumpur
10.2020 - 05.2021
- Served customers and handled order-taking efficiently.
- Assisted in basic stock arrangement and ingredient replenishment.
- Ensured service quality and maintained cleanliness of the dining area.
Waitress
SHU SPICY HOT POT
Kuala Lumpur
07.2020 - 09.2020
- Performed customer service duties including order taking and table service.
- Assisted with ingredient preparation and coordinated with kitchen staff.
- Maintained hygiene and followed restaurant service procedures.
YOUTH CASTLE SDN BHD
Kuala Lumpur
08.2016 - 12.2019
- Guided and supervised students in learning activities.
- Prepared teaching materials and maintained classroom discipline.
- Communicated with parents and supported center operations.
Barista N Waitress
COFFEE STAIN
Kuala Lumpur
12.2015 - 07.2016
- Prepared coffee and beverages for customers.
- Assisted with stock management and daily operations.
- Provided service at front-of-house.
BOOK NEST COMPANY
Kuala Lumpur
01.2011 - 08.2011
- Assisted children in learning activities.
- Prepared teaching materials and ensured safe classroom environment.
Customer Service & Order Specialist
selangor
- Received and processed customer orders accurately across channels.
- Provided order follow-up and after-sales support to maintain strong customer relationships.
- Responded to inquiries and resolved issues promptly, escalating when needed.
- Coordinated with internal teams to meet customer requirements efficiently.
- Documented issues and tracked resolutions to improve customer satisfaction.
Education
High School -
Confucian Private Secondary School
Kuala Lumpur12.2010
Primary School -
SJK ( C ) CHI MAN
Kuala Lumpur12.2004
Bachelor's - FNB Management
Chinese Culture University
Taiwan06.2015
Skills
- Teamwork
- Fast Learner
- Ability to Work in a Team
- Microsoft Excel (Basic functions, data entry)
- Supplier Research & Price Comparison
Languages
Mandarin
English
Malay
References
References available upon request.
Hobbies and Interests
- Baking
- DIY
- Yoga
- Pilates
- Coffee Hopping
- Watching Movies or Dramas
- Trying New Things
Timeline
Barista N Waitress
Hohcoffee
10.2021 - 05.2025
Administrative Assistant N Sourcing Support
ES INNOVATION SDN BHD (Dayone)
05.2021 - 10.2021
Waitress
DAYONE DAYONE
10.2020 - 05.2021
Waitress
SHU SPICY HOT POT
07.2020 - 09.2020
YOUTH CASTLE SDN BHD
08.2016 - 12.2019
Barista N Waitress
COFFEE STAIN
12.2015 - 07.2016
BOOK NEST COMPANY
01.2011 - 08.2011
Customer Service & Order Specialist
High School -
Confucian Private Secondary School
Primary School -
SJK ( C ) CHI MAN
Bachelor's - FNB Management
Chinese Culture University