Michael Kofi Hagan
Al Karama Building Agaar Nakeel Street 1, Ajman
Summary
Top-performing customer service representative with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Representative
Speed Outreach Events
11.2022 - Current
Supervisor
Sofo Gold Mines
12.2021 - 04.2022
- I supervised and managed all the office duties, and interpreted from Chinese to English language and vice versa.
English Language Teacher
Yancheng Sch. Affiliated Beijing Normal University
02.2020 - 11.2021
English Language Teacher
Jianyu Kindergarten
06.2018 - 12.2019
- English Language Teacher, and sports instructor
Part-Time English Language Teacher
Qi Xin Jiaoyu Training Centre
06.2016 - 09.2019
Oral English Language Teacher
Hebei Tourism Vocational College
03.2016 - 05.2018
- Oral English Language Teacher at the Department of Civil Aviation
English Language Teacher
Dadi Kindergarten
04.2015 - 08.2017
- English Language, and Music Teacher
Education
TEFL Certificate - Teaching English As A Foreign Language
TEFL Professional Development Institute
Online01.2020
HSK Level 4 - Chinese Language Studies
Hebei Vocational Training College
China06.2017
Bachelor of Science - Integrated Science Education
University of Education
Ghana07.2014
Skills
- Sales Representative
- Interpersonal communication skills
- Relationship Building
- Product and service knowledge
- Customer Retention
- Client Service
- Customer Assistance
Certification
Bachelor of Science
Languages
English
Native language
Chinese (Mandarin)
Upper intermediate
B2
Software
Web Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Speed Outreach Events
11.2022 - Current
Supervisor
Sofo Gold Mines
12.2021 - 04.2022
English Language Teacher
Yancheng Sch. Affiliated Beijing Normal University
02.2020 - 11.2021
English Language Teacher
Jianyu Kindergarten
06.2018 - 12.2019
Part-Time English Language Teacher
Qi Xin Jiaoyu Training Centre
06.2016 - 09.2019
Oral English Language Teacher
Hebei Tourism Vocational College
03.2016 - 05.2018
English Language Teacher
Dadi Kindergarten
04.2015 - 08.2017
TEFL Certificate - Teaching English As A Foreign Language
TEFL Professional Development Institute
HSK Level 4 - Chinese Language Studies
Hebei Vocational Training College
Bachelor of Science - Integrated Science Education
University of Education
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