Sports
MICHAEL JEYARAJ PONNIAH
Manager
Kota Kinabalu, Sabah
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
4
4
Certifications
3
3
Languages
Work History
UNIT MANAGER
AIA BHD (KKMJP AGENCY)
11.2015 - Current
- Assisted in training, development and implementation of policies, procedures, and regulations relating to insurance agency internally.
- Mentored new hires and interns during orientation periods for seamless integration into the team while maintaining high-quality client care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Developed strong working relationships with various professionals in medical to ensure clients receive hassle free medical attention.
- Participated in joint field work with new recruits in assisting them with day to day life planner activities including promotion of financial products and servicing of clients.
- Conduct and handle interviews for both the company and agency.
Assistant Manager
RHB
09.2014 - 03.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Business Relationship Officer
Bank Simpanan Nasional
02.2012 - 08.2014
- Maintained and built close relationships with Microfinance customers through regular contact and visits.
- Handled the sales, processing which includes memo write up and presentation to loan committee for approval based regulatory requirements.
- Monitored, followed-up and visited customers, post disbursement to ensure the financing has assisted in the growth of their businesses.
Education
BBA - BANKING
IUCTT
Kota Kinabalu, Sabah, Malaysia11-2011
Skills
Sales and Marketing
Regulatory Compliance
Claims Management
Policy Review and Fact Finding
Recruits and Intern Development & Training
Operations Management
Accomplishments
AIA BHD
Million Dollar Round Table - 2016
Summit Convention Qualifier - 2016
Leaders Summit Conference Qualifier - 2017
BSN
Top Performer National Level - 2012
IUCTT
Top student Faculty of Business & Finance 2011
Additional Information
Actively involved in various charity events in Sabah - Bukit Garam, Kg Sook, Telupid & Kundasang
Actively involved in music as a hobby mainly through events
Certification
PCE
Interests
Music
Timeline
UNIT MANAGER
AIA BHD (KKMJP AGENCY)
11.2015 - Current
Assistant Manager
RHB
09.2014 - 03.2015
Business Relationship Officer
Bank Simpanan Nasional
02.2012 - 08.2014
BBA - BANKING
IUCTT
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