

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
• Designed warehouse automation systems including four-way shuttle systems, stacker cranes, miniload systems, and multi-layer shuttles to optimize storage capacity and operational efficiency.
• Created detailed technical drawings and system layouts using AutoCAD, ensuring accuracy and compliance with project specifications.
• Collaborated with China HQ engineering teams and project managers to coordinate design approvals, manufacturing processes, and installation timelines.
• Provided technical support for deployed automation systems, diagnosing and resolving mechanical, electrical, and software-related issues.
• Conducted training sessions for clients and internal teams on system operation, maintenance, and troubleshooting procedures.
• Assisted in project planning and execution, tracking milestones and deliverables to ensure on-time completion within budget.
• Supported sales teams by contributing to technical proposals, feasibility studies, and cost estimations for new automation projects.