Michael Ng

Work History

Boutique Manager

ROGER DUBUIS

12.2023 - Current

Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Managed team of full-time and part-time staff, trained new workers and monitored performance.
Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Built boutique's reputation for effectively serving UHNW customers through careful staff management, effective customer relations and smooth service delivery.
Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
Selected and managed vendors while overseeing cost of ownership.
Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
Developed a loyal client base by building strong relationships and offering exceptional service.

STORE MANAGER

Tiffany & Co.

11.2021 - 11.2023

Company Overview: Industry Gems / Jewellery, Specialization Sales - Retail/General, Role Management, Position Level Manager.
Achieve/Exceed Store Sales Plan by understand and analyses the business needs, productivity, KPIs and provide business insights
Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
Lead the execution of retail excellence standards
Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
Building a High-Performance Team, Drive regular performance conversations at store and Client Advisor level to motivate and engage team
Align resources to reflect the store needs traffic, client profile and product potential & Execute team training plan for store
Address and action performance management issues in a timely manner through consistent feedback & Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise
Build Client Portfolio, Identify and activate new client sources with a focus on HNWC & Build and develop best in class client centric teams
Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio & Know and cultivate S K I L L S
Customer Service
Sales
Management
Stocks (Inventory)
Top 10 Tiffany Registered (TR) customers in the store
Customer Service/In-Store Experience, ensure highest levels of in-store luxury experience at all times & Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
Share client feedback received on Voice of Customer Survey to improve customer service

ASSISTANT STORE MANAGER

Tiffany & Co.

11.2018 - 10.2021

Company Overview: Industry Gems / Jewellery, Specialization Sales - Retail/General, Role Management, Position Level Manager
Assistant Managers partner with the Sales Manager to create plans in order to achieve business goals and they implement initiatives to drive increased sales and service levels
Daily team leadership huddle, Assist team member on building relationships with clients; manage systems, processes and operations
Above all they are brand ambassadors, always leading by example
Manage stock & cash accountability
Maximising profit through effective use of business KPI's and performance management process
Managing store manpower effectively and in line with KPI objectives ensuring no unnecessary wastage of controllable wage costs
Managing the team to deliver the excellent customer service to client
Industry Gems / Jewellery, Specialization Sales - Retail/General, Role Management, Position Level Manager

Outlet Manager

DIAMOND AND PLATINUM

01.1999 - 01.2018

Company Overview: Industry Retail / Merchandise, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Position Level Senior Manager
Responsible for managing the sales process from initial opportunity through to the securing of the client purchase orders and working with operations and supply chain to achieve successful delivery of key projects
Managing and motivating a sales teams
Ensuring the achievement of a high standard of customer service
Overseeing the development of less experienced members of your team
Developing pricing and marketing strategies
Maximising profit through effective use of business KPI's and performance management process
Attending trade shows and exhibitions around the country
Managing store manpower effectively and in line with KPI objectives ensuring no unnecessary wastage of controllable wage costs
Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
Devising unique strategies and techniques to achieve the sales targets
Identifying and winning new business opportunities within defined market sectors
Industry Retail / Merchandise, Specialization Sales - Retail/General, Role Supervisor/Team Lead, Position Level Senior Manager

Summary

Overview

Work History

Boutique Manager

STORE MANAGER

ASSISTANT STORE MANAGER

Outlet Manager

Education

PROFESSIONAL CERTIFICATE - PERSONAL SERVICES

PROFESSIONAL CERTIFICATE - PERSONAL SERVICES

No Degree - WATCH ADVISOR

Skills

Timeline

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