MICHAEL JOSEPH KUMAR
Petaling Jaya
Summary
Years of experience in Business Development, Sales and Operations. An exceptional collaborator who demonstrates incredible attention to detail and critical thinking skills. Expert in persuasive presentations. Good command of English, Malay (Bahasa Melayu). Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Key Account Manager
Info-Trek Sdn Bhd
08.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Negotiated prices, terms of sales and service agreements.
Senior Business Development Executive
Tranglo
01.2023 - 07.2023
- Increased client base by identifying potential opportunities and establishing new relationships with key decisionmakers.
- Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Expanded market presence by researching industry trends, analyzing competitors'' strategies, and adjusting sales tactics accordingly.
Team Lead
Uniprop
6 2022 - 11.2022
- Managing clients well, securing contract conditions, and guaranteeing smooth commercial transactions
- Created retail strategies to increase client base, increase store traffic and maximize profitability
- Worked closely with current coworkers to establish rapport and provide continuing guidance
- Created new methods and processes to enhance the company's flow
- Maintained staff responsibility by educating new hires and providing regular private instruction
- Encouraged employees to do their best, resulting in increased output
- Bringing in new business partners to join our eCommerce platform.
Manager
ParkIt Malaysia
01.2020 - 01.2022
- Offer outplacement or relocation aid to fired employees
- Supervise the evaluation, classification, and grading of jobs
- Plan and perform new employee orientation to promote organizational goals
- Planned, directed, oversee, and coordinated subordinate and staff employment, compensation, labor, and employee relations operations
- Conduct exit interviews to ascertain the reason for the termination of the employee
- Prepare a staffing prediction to plan for hiring
- Assist management and employees by answering questions, interpreting and managing contracts, and resolving workplace issues
- Plan an organization's personnel, training, or labor relations initiatives
- Managed day-to-day business for the CEO and CFO of the company
- Helped the CEO and CFO start up a subsidiary business of delivery business during the pandemic
- Planned deliveries and routes of delivery
- Handle issues or complaints of consumers using our services
- Provide training and help hire and fire staff due to work issues
- Help bring in new business partners to use our services.
Sales Executive
ParkIt Malaysia
10.2018 - 10.2019
- Collaborate with colleagues to share information such as sales strategy or marketing data
- Answer inquiries regarding items, pricing, and credit conditions
- Visit businesses to assess needs or encourage sales
- Offer product service contracts
- Contact new and existing clients to explore their needs and how certain products and services might meet them
- Demonstrate and explain product use
- Prepare sales presentations or proposals to describe product features
- Inform consumers of expected delivery dates, service contracts and warranties
- Assist consumers in selecting items based on their demands, product characteristics, and relevant legislation
- Prepare sales contracts and submit orders for processing
- Fill out expenditure reports, sales reports, or other paperwork.
Department Manager
H&M
01.2015 - 10.2018
- Assign tasks to employees
- Set a good, professional attitude for success
- Monitor purchases, sales, and requisitions
- Direct and manage staff engaged in sales, inventory, cash reconciliation, or customer service
- Examine products to ensure it is properly priced, displayed, and work as claimed
- Check each item that has been bought for resale or received for storage to determine its condition
- Reorder inventory when inventory reaches a certain threshold
- Teach personnel how to deal with challenging sales situations
- Plan and produce personnel schedules and time cards
- Monitor sales activity to ensure client satisfaction
- Create and implement departmental policies, goals, and procedures
- Ensured effective communication between supervisors and the workers
- Monitored and gave each employee the proper training.
Supervisor ( Ladies Department )
H&M
06.2014 - 01.2015
- Aided in the effective running of the busy business
- Answered all customer inquiries in a helpful and cordial way
- Inspected all parcels for the correctness and adhered to delivery guidelines
- Ensured a smooth customer experience
- Encouraged employees to do their best, resulting in increased output
- Ensured staff accountability, train new employees and give ongoing individual training
- Met sales targets through training, encouraging, guiding, and providing feedback to store employees
- Maintained staff responsibility by educating new hires and providing regular private instruction
- Worked with precision and focus on every detail
- Planning of work schedule and planning break times for departments in the store.
Sales Assistant
H&M ( Paradigm Mall )
01.2014 - 06.2014
- During my time here I often assisted customers and seniors on a day to day operations
- Helped Visual Merchandisers set up departments according to current trends based on the season
- Handled payment of purchases by customers.
Store Manager
Nike ( Jerasia Fashion Sdn Bhd )
01.2012 - 01.2014
- Manage and coordinate the financial and budget activities of the business to fund operations, maximize investments, and promote efficiency
- Planned store designs and decorations
- Supervised tasks conducted to provide services or produce products
- Made work schedules depending on the quantity and number of employees
- Worked on the sales floor for servicing customers, stocking shelves, and inventory taking
- Encourage teamwork to present recommendations for operational upgrades to upper management
- Established, implemented, and monitored organizational policies, goals, and procedures, consulting with management and staff members as needed
- Developed and carried out departmental policies, goals, and procedures, consulting with the board, higher-ups in the business, and staff members as required
- Suggested places for new facilities or supervise the renovation of existing ones
- Evaluated financial documents, sales and activity records, and other data to assess performance
- Created or put into action product-marketing plans, such as ad campaigns or sales incentives
- Analyzed patterns, identified customer demand, and forecasted seasonal trends to simplify processes
- Located, chose, and acquired goods for resale while speaking on behalf of management during purchasing discussions
- Organized work plans and assigned particular activities
- Performed shift leader activities such as monitoring and creating shift hours and breaks
- Manage and coordinate the financial and budget activities of the business in order to fund operations, maximize investments, and promote efficiency
- Established the necessary staff requirements, conducted interviews, recruited new hires, trained them, or supervised the hiring process.
Ekin ( Product Specialist )
Nike Malaysia
01.2010 - 01.2011
- Ensured staff accountability, train new employees and give ongoing individual training
- Maintained staff responsibility by educating new hires and providing regular private instruction
- Trained other Nike outlets all around Malaysia to give them knowledge on how to sell Nike products.
Sales Assistant
Nike ( Jerasia Fashion Sdn Bhd )
01.2008 - 01.2010
- Assisted customers in getting shoes and apparel, giving them knowledge and understanding of what shoes would be appropriate for their daily use
- During my time here I was acknowledged as the best salesperson at Nike for two years
- Was promoted as Ekin of Nike Malaysia.
Education
High School Diploma -
Sultan Abdul Samad
Petaling Jaya 01.2002 - 12.2007
Skills
Goal Oriented
Persuasive Presentations
Critical Thinking
Team Building
Detail-Oriented
Planning
Problem Identification
Prioritization
Key Account Management
Client Relationship Building
Account Management
Business Development
Revenue Generation
CRM software proficiency
Sales Quota Achievement
Customer rapport
Excellent Communication
Problem-solving abilities
Analytical Thinking
Problem-Solving
Websites
References
- Anthonian Roger, General Manager - Uniprop, 012-2196896
- Bryan, General Manager - ParkIt Malaysia, 0192239051
Timeline
Key Account Manager
Info-Trek Sdn Bhd
08.2023 - Current
Senior Business Development Executive
Tranglo
01.2023 - 07.2023
Manager
ParkIt Malaysia
01.2020 - 01.2022
Sales Executive
ParkIt Malaysia
10.2018 - 10.2019
Department Manager
H&M
01.2015 - 10.2018
Supervisor ( Ladies Department )
H&M
06.2014 - 01.2015
Sales Assistant
H&M ( Paradigm Mall )
01.2014 - 06.2014
Store Manager
Nike ( Jerasia Fashion Sdn Bhd )
01.2012 - 01.2014
Ekin ( Product Specialist )
Nike Malaysia
01.2010 - 01.2011
Sales Assistant
Nike ( Jerasia Fashion Sdn Bhd )
01.2008 - 01.2010
High School Diploma -
Sultan Abdul Samad
01.2002 - 12.2007
Team Lead
Uniprop
6 2022 - 11.2022
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