Michael Choo
Store Manager
Port Dickson
Summary
Forward thinking team leader skilled at operating departments efficiently to meet goals. Successful background match employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Store Manager
Cabbeen Fashion (M) Sdn. Bhd.
04.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Leader
Machines, Sunway Pyramid
09.2024 - 02.2025
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
- Implemented a system of performance reviews that identified strengths and weaknesses of team members, leading to improved team results
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
Store Supervisor
Nike, Mitsui Outlet Park
01.2018 - 03.2022
- Developed and implemented an effective scheduling system that balanced customer needs with employee availability
- Resolved customer complaints and disputes in a professional and timely manner, resulting in an improved customer experience
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Store Supervisor
Sacoor, Mitsui Outlet Park
10.2015 - 01.2018
- Monitored sales trends and performance metrics to identify areas of improvement and drive efficiency
- Led staff members to complete daily tasks such as restocking shelves, inventory management, and customer service
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Education
Diploma - Management with Multimedia
Multimedia College
10.2015
Skills
- Critical thinking and problem solving
- Communication Skills
- Leadership
- Payroll & Scheduling
- Strategic Thinking
- Visual Merchandising
- Conflict Resolution
- Effective Time Management
- Time Management
- Customer service management
References
Abdussalam Bin Nasir (NIKE) +6017-3472072
Joao Casanova (SACOOR) +601127733393
Timeline
Store Manager
Cabbeen Fashion (M) Sdn. Bhd.
04.2025 - Current
Store Leader
Machines, Sunway Pyramid
09.2024 - 02.2025
Store Supervisor
Nike, Mitsui Outlet Park
01.2018 - 03.2022
Store Supervisor
Sacoor, Mitsui Outlet Park
10.2015 - 01.2018
Diploma - Management with Multimedia
Multimedia College
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