Sam Ming Fai
Business Development Manager
Subang Jaya
Summary
Results-driven individual with diverse background in roles such as Business Development Manager, Assistant Operation Manager, and Senior Transport Executive. Proven ability to drive revenue expansion and improve operational efficiency. Skilled in managing client portfolios, implementing strategic initiatives, and fostering cross-functional collaboration. Notable achievements include significantly increasing monthly revenue from RM 20k to an average of RM 450k by Q3 2024 for a key customer account, as well as successfully implementing a 33% unit pricing increase effective May 2024. Seeking opportunities to leverage expertise in a dynamic environment.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Business Development Manager
Bills Logistic Solution Sdn Bhd
10.2022 - Current
- Revenue Expansion: Diversified the client portfolio and managed a key account, leading to a significant increase in monthly revenue from RM 20k in Q4 2022 to an average of RM 450k by Q3 2024 for a designated customer.
- Additionally, implemented a substantial 33% increase in unit pricing, effective as of May 2024.
- Customer Relationship Management: Secured long-term customer commitments and developed strategic business partnerships, significantly boosting company revenue.
- ISO Compliance: Assisted the General Manager in monitoring ISO 9001:2015 compliance, ensuring continuous adherence to quality standards.
- Employee Attendance Improvement: Enhanced employee attendance rates by implementing a detailed evaluation system and improving compensation and rewards, achieving a 0% emergency leave rate among office-based employees in 2023.
- Incentive Programs: Proposed and implemented a truck driver attendance incentive program on January 1, 2024, to improve attendance rates and reduce delivery failures, contributing to more reliable customer service.
- Strategic Initiatives: Continuously identified and executed strategic initiatives to enhance operational efficiency and customer satisfaction.
- Cross-functional Collaboration: Worked closely with various departments to ensure seamless execution of business development strategies and operational improvements.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Assistant Operation Manager
Bills Logistic Solution
05.2020 - 09.2022
- SOP Development: Assisted the General Manager in developing and implementing Standard Operating Procedures (SOPs) to enhance operational efficiency.
- ISO Certification Management: Successfully managed the ISO 9001:2015 certification process, achieving certification in November 2021 and ensuring ongoing compliance
- Digital Transformation: Led the transition of operational processes to digital platforms, enabling efficient data collection and analysis for strategic decision-making.
- Data Visualization: Implemented Power BI dashboards, allowing management to visualize key business data and performance metrics.
- Employee Attendance Management: Analyzed employee attendance data and proposed strategies to improve leave management, resulting in increased departmental efficiency.
- Operational Efficiency: Drove continuous improvement initiatives across the organization, leveraging data insights and employee feedback to enhance processes.
- Cross-functional Collaboration: Worked closely with IT and other departments to ensure seamless implementation of digital tools and technologies.
- Employee Engagement: Improved employee attendance rates and engagement by developing and communicating effective attendance policies and procedures.
- Coordinated with General Manager in different operational issues and promotional activities.
Transport - Senior Executive
Ann Joo Metal Sdn. Bhd.
10.2012 - 03.2020
- Plan, direct, manage and implement two plant of Transport Department’s day to day operation activities and processes for Trading Division of the group
- To ensure deliveries by Ann Joo Metal Sdn Bhd., Anshin Steel Service Centre Sdn Bhd., Anshin Steel Processor Sdn Bhd and Saga Makmur Industri Sdn Bhd
- Are running effectively and efficiently with minimum operation cost to achieve KPI
- Supervise Saga Makmur Industri Sdn Bhd.’s Head of Site PIC to ensure good communication and services provided to customer and fulfil customer/site requirements
- To train new and current staff as well as monitoring and evaluate their performance and progressive by quarter basis for year-end appraisal
- To negotiate competitive and favourable cartage rate and contract with 3PL/transporter
- To review and enhance SOP on yearly basis to ensure the department operate with latest efficiency workflow
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Education
Bachelor of Business - Business Administration
INTI International University & Colleges
Nilai 10.2021 - 09.2024
Skills
Strategic Thinking
Resilience
Epicor ERP
Microsoft Office 365
Microsoft Power Business Intelligence
Problem Solving
Team Work
Results Focused
Business development and planning
Operations management
Certification
Professional Selling Skill, Ideapro Logix, 11/01/23, In November 2023, I engaged in a training program titled 'Professional Selling Skills,' which encompassed the fundamentals of effective sales techniques. Alongside, the training covered the basics of the DISC personality model, enhancing my understanding of different personality types and how to adapt sales approaches accordingly. Throughout the program, emphasis was placed on communication strategies, rapport-building, identifying customer needs, and closing sales. Practical exercises and role-playing scenarios likely reinforced these skills, providing a comprehensive foundation for success in sales roles.
Timeline
Business Development Manager
Bills Logistic Solution Sdn Bhd
10.2022 - Current
Bachelor of Business - Business Administration
INTI International University & Colleges
10.2021 - 09.2024
Assistant Operation Manager
Bills Logistic Solution
05.2020 - 09.2022
Transport - Senior Executive
Ann Joo Metal Sdn. Bhd.
10.2012 - 03.2020
Similar Profiles
Shahruzzaman Mohamed Azam ZakiShahruzzaman Mohamed Azam Zaki
Chief of Advanced Technology at SMARTCORE DIGITAL SDN BHD (Formerly known as Uzma Integrated Solution Sdn Bhd)Chief of Advanced Technology at SMARTCORE DIGITAL SDN BHD (Formerly known as Uzma Integrated Solution Sdn Bhd)
Muhammad Taufiq Bin Alias Muhammad Taufiq Bin Alias null
Operations Assistant Cum Forwarding at C & P Logistic SDN BHDOperations Assistant Cum Forwarding at C & P Logistic SDN BHD
ahmad basheerahmad basheer
Security Team Leader ( Loss Prevention ) at NINJA VAN LOGISTIC SDN BHDSecurity Team Leader ( Loss Prevention ) at NINJA VAN LOGISTIC SDN BHD