Sam Ming Fai
Business Development Manager
Subang Jaya
Summary
Results-driven individual with diverse background in roles such as Business Development Manager, Assistant Operation Manager, and Senior Transport Executive. Proven ability to drive revenue expansion and improve operational efficiency. Skilled in managing client portfolios, implementing strategic initiatives, and fostering cross-functional collaboration. Notable achievements include significantly increasing monthly revenue from RM 20k to an average of RM 450k by Q3 2024 for a key customer account, as well as successfully implementing a 33% unit pricing increase effective May 2024. Seeking opportunities to leverage expertise in a dynamic environment.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Business Development Manager
Bills Logistic Solution Sdn Bhd
10.2022 - Current
- Revenue Expansion: Diversified the client portfolio and managed a key account, leading to a significant increase in monthly revenue from RM 20k in Q4 2022 to an average of RM 450k by Q3 2024 for a designated customer.
- Additionally, implemented a substantial 33% increase in unit pricing, effective as of May 2024.
- Customer Relationship Management: Secured long-term customer commitments and developed strategic business partnerships, significantly boosting company revenue.
- ISO Compliance: Assisted the General Manager in monitoring ISO 9001:2015 compliance, ensuring continuous adherence to quality standards.
- Employee Attendance Improvement: Enhanced employee attendance rates by implementing a detailed evaluation system and improving compensation and rewards, achieving a 0% emergency leave rate among office-based employees in 2023.
- Incentive Programs: Proposed and implemented a truck driver attendance incentive program on January 1, 2024, to improve attendance rates and reduce delivery failures, contributing to more reliable customer service.
- Strategic Initiatives: Continuously identified and executed strategic initiatives to enhance operational efficiency and customer satisfaction.
- Cross-functional Collaboration: Worked closely with various departments to ensure seamless execution of business development strategies and operational improvements.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Assistant Operation Manager
Bills Logistic Solution
05.2020 - 09.2022
- SOP Development: Assisted the General Manager in developing and implementing Standard Operating Procedures (SOPs) to enhance operational efficiency.
- ISO Certification Management: Successfully managed the ISO 9001:2015 certification process, achieving certification in November 2021 and ensuring ongoing compliance
- Digital Transformation: Led the transition of operational processes to digital platforms, enabling efficient data collection and analysis for strategic decision-making.
- Data Visualization: Implemented Power BI dashboards, allowing management to visualize key business data and performance metrics.
- Employee Attendance Management: Analyzed employee attendance data and proposed strategies to improve leave management, resulting in increased departmental efficiency.
- Operational Efficiency: Drove continuous improvement initiatives across the organization, leveraging data insights and employee feedback to enhance processes.
- Cross-functional Collaboration: Worked closely with IT and other departments to ensure seamless implementation of digital tools and technologies.
- Employee Engagement: Improved employee attendance rates and engagement by developing and communicating effective attendance policies and procedures.
- Coordinated with General Manager in different operational issues and promotional activities.
Transport - Senior Executive
Ann Joo Metal Sdn. Bhd.
10.2012 - 03.2020
- Plan, direct, manage and implement two plant of Transport Department’s day to day operation activities and processes for Trading Division of the group
- To ensure deliveries by Ann Joo Metal Sdn Bhd., Anshin Steel Service Centre Sdn Bhd., Anshin Steel Processor Sdn Bhd and Saga Makmur Industri Sdn Bhd
- Are running effectively and efficiently with minimum operation cost to achieve KPI
- Supervise Saga Makmur Industri Sdn Bhd.’s Head of Site PIC to ensure good communication and services provided to customer and fulfil customer/site requirements
- To train new and current staff as well as monitoring and evaluate their performance and progressive by quarter basis for year-end appraisal
- To negotiate competitive and favourable cartage rate and contract with 3PL/transporter
- To review and enhance SOP on yearly basis to ensure the department operate with latest efficiency workflow
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Education
Bachelor of Business - Business Administration
INTI International University & Colleges
Nilai 10.2021 - 09.2024
Skills
Strategic Thinking
Resilience
Epicor ERP
Microsoft Office 365
Microsoft Power Business Intelligence
Problem Solving
Team Work
Results Focused
Business development and planning
Operations management
Certification
Professional Selling Skill, Ideapro Logix, 11/01/23, In November 2023, I engaged in a training program titled 'Professional Selling Skills,' which encompassed the fundamentals of effective sales techniques. Alongside, the training covered the basics of the DISC personality model, enhancing my understanding of different personality types and how to adapt sales approaches accordingly. Throughout the program, emphasis was placed on communication strategies, rapport-building, identifying customer needs, and closing sales. Practical exercises and role-playing scenarios likely reinforced these skills, providing a comprehensive foundation for success in sales roles.
Timeline
Business Development Manager
Bills Logistic Solution Sdn Bhd
10.2022 - Current
Bachelor of Business - Business Administration
INTI International University & Colleges
10.2021 - 09.2024
Assistant Operation Manager
Bills Logistic Solution
05.2020 - 09.2022
Transport - Senior Executive
Ann Joo Metal Sdn. Bhd.
10.2012 - 03.2020
Professional Selling Skill, Ideapro Logix, 11/01/23, In November 2023, I engaged in a training program titled 'Professional Selling Skills,' which encompassed the fundamentals of effective sales techniques. Alongside, the training covered the basics of the DISC personality model, enhancing my understanding of different personality types and how to adapt sales approaches accordingly. Throughout the program, emphasis was placed on communication strategies, rapport-building, identifying customer needs, and closing sales. Practical exercises and role-playing scenarios likely reinforced these skills, providing a comprehensive foundation for success in sales roles.
Understanding International Trade Export/Import Shipping Process & Incoterms 2020, Ideapro Logix, 08/01/23, In August 2023, I underwent training on International Trade Export/Import Shipping Process & Incoterms 2020. The training covered key aspects of global trade, including documentation, logistics, and compliance. It also provided insights into Incoterms 2020, enhancing my ability to navigate international transactions effectively.
Targeted Selection Interview, 11/01/19, In Nov 2019, as a Senior Transport Executive at Ann Joo Resources, I attended a training workshop on the STAR approach for interview sessions. The STAR method, standing for Situation, Task, Action, and Result, was taught to structure responses to behavioral interview questions. The training covered understanding the STAR framework, selecting relevant examples from past experiences, crafting clear responses, effectively communicating each component of the STAR response, and engaging in practice sessions through mock interviews. This training aimed to enhance interview skills, ensuring consistency and effectiveness in assessing candidates' competencies and qualifications. My participation in this workshop equipped me with valuable techniques for conducting interviews and evaluating candidates using the STAR approach.
Positive Attitude & Leadership in Workplace, 08/01/15, In Aug 2015, I also received training in 'Positive Attitude & Leadership in the Workplace' from Ann Joo Resources, my former employer. This training likely focused on developing essential skills and qualities for effective leadership and fostering a positive work environment. Topics covered may have included techniques for cultivating a positive mindset, effective communication strategies, conflict resolution, motivation techniques, and the role of leadership in driving organizational success. By investing in this training, Ann Joo Resources aimed to equip employees with the tools and mindset needed to lead teams, inspire others, and navigate challenges effectively within the workplace. My participation in this training likely contributed to my personal and professional growth, enhancing my leadership abilities and overall effectiveness in the workplace.
Gemba Kaizen, 07/01/15, In Jul 2015, I received training in Gemba Kaizen from my former employer, Ann Joo Resources. Gemba Kaizen is a Japanese methodology focused on continuous improvement through small, incremental changes made at the workplace. Ann Joo Resources likely provided this training as part of their commitment to enhancing operational efficiency, quality, and productivity within the organization. By equipping employees with the knowledge and skills of Gemba Kaizen, Ann Joo Resources aimed to empower teams to identify and implement improvements in their daily work processes, ultimately driving positive change and fostering a culture of continuous improvement within the company. My participation in this training likely contributed to my professional development and to the improvement of processes within the organization.
1st Team Spirit, 11/01/08, In Nov 2008, I participated in the '1st Team Spirit Workshop,' a team-building event aimed at fostering unity, cooperation, and synergy among team members. Through various activities and exercises, the workshop aimed to enhance communication, problem-solving skills, and trust within the team. It provided an opportunity for team members to bond, understand each other's strengths and weaknesses, and work together towards common goals. The workshop likely left a positive impact on team dynamics and productivity, laying a foundation for future collaboration and success.
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