Mohd Fakhrin Kamaruddin

Represent Client as the Project Manager in retrofitting and renovation project for hotels. Highly involved in the pre tendering stage, implementations, and post tendering processes.

• Fostered relationships with vendors to promote positive working relationships.
• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.
• Reined in project costs while meeting key milestones.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Projects done.

• Managing 5-star Hotel Refurbishment Project in KL (22 Guestrooms, inclusive Lift Lobby and Corridor) worth RM 5.6 million. 3 Consultants and one main contractor onboard.
• Managing Soft Refurbishment Project for 5-star Luxury Resort in Langkawi (135 Guestrooms and Suites, inclusive Lounge and Lobby) worth RM 5 million.
• Refurbishment of two units of bungalows in 108-Room Eco-Resort in Taman Negara Kuala Tahan. Project value worth RM 600k with 1 Consultant and 1 Main Contractor.

• Developed and executed Feasibility Studies in Integrated Development environment (Residential, Retails, Hospitality and Lifestyle) ranged from GDV RM 75 million to more than RM 2 billion.
• Worked with Senior Vice President of Properties Division in sourcing for investors and business partners locally and internationally.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.

• Conceptualized and deployed enhanced telecommunication product features (UC and SIP Trunks) and optimized implementation for use in marketing strategies for both residential and enterprise segment.
• Key achievements – kept fixed line products annual revenue above RM 100 million mark for 3 years in a row despite the global downward trend.
• Established criteria for each milestone within product roadmap as mean to measure developmental progress.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Provide coaching to junior/intern colleagues in technical skills as well as understanding the nature and the positive attitudes towards becoming a good product manager.
• Prioritized roadmap in order to achieve product goals and metrics.
• Championed customer experience through expert analyzation and communication especially with key account customers such as RHB, Maybank, Khazanah, Petronas and other financial institutions.
• Consulted with product development teams to enhance products based on customer interest data.
• Collaborated with sales, marketing, external sales channels and vendors as well as other support teams for GTM on time and within budget.

• Reviewed company's strategic plans in Underwater and Diving Division and developed departmental goals and standards to support vision.
• Oversaw day-to-day business operations especially in Finance, Contract and Admin Department by fostering deep professional relationships with Procurement in HQ, suppliers, and clients.
• Succeed in executing change orders in timely manner during project implementation.
• Among key successful achievement – cleared the change order backlogs worth RM 2 million with savings of RM 600k that occurred prior joining the company.

• Continually expanded knowledge of fixed line telecommunication product lines for both residential and enterprise clients.
• Involved in planning, developing, and executing Business Plan, AOP (Annual Operating Plan), OPEX and CAPEX for VOICE Products for TIME dotCom Berhad.
• Kept Fixed line revenue consistently contributing at 60% of overall company annual revenue.
• Develop Retention Plan and Win Back Program for Voice products by develop and implemented approved management papers (PRI Cards Sponsorship, Flat Rates commitment, Reducing IDD Rates, Direct Marketing Campaign, etc).
• Championed competitor analysis and actively participated in technology forums organized by MCMC and key technology players like Microsoft, Cisco, Google, ZTE and Ericsson.
• Liaised between customers and Development and Engineering teams to design new product.
• Owner of Product Training to internal departments (Sales, Customer Service, Delivery Teams) as well as to external parties (sales partners and distributors, vendors, and contractors)