Liow Lai Kuen

• -Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Controlled store inventory and reviewed cash handling and operations reports.
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Completed daily paperwork and computer entry of sales data as established by management.
• Increased sales by implementing effective merchandising strategies and optimized store layouts.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Coordinated special events such as holiday promotions or clearance sales to drive additional business.
• Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Liaise with suppliers and perform products quality test. Set clear expectations and establish clear requirements.
• To attend Huawei event, media launch.
• Achievements:

- Store excellent service award

- Huawei Care managed to maintain top one ranking from 2022 to the present

• Conform to laws of health and sanitation, and ensure that legal requirements concerning embalming are met.
• Work closely with funeral director to meet the families wishes.
• Arrangement removal of remains from hospital, residence or nursing center back to the decedent care center.
• Performing preservation procedures to delay the decomposition of the deceased.
• Grooming and apply cosmetics to impart lifelike appearance to the deceased, and encoffinment.
• Document procedure and chemicals to be used.
• Responsible for development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.
• Inventory control of chemicals, instruments, and cosmetics.

• To provide professional makeup services for fashion show, wedding event and special occasions.

• Increased client base by identifying potential opportunities and establishing new relationships with key decisionmakers.
• Develop business and procedures to improve sales and the operating quality and efficiency. Achieved sales target and goals every month.
• Utilized advanced data analysis tools to track sales performance metrics, identify areas for improvement, and develop targeted strategies for growth.
• Managed a diverse portfolio of clients across various industries, ensuring consistent delivery of exceptional service and tailored solutions.
• Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
• Manage, gather and update the customer database accurately and on a timely basis.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Controlled store inventory and reviewed cash handling and operations reports.
• Trained employees in suggested selling and merchandising techniques to meet sales quotas.
• Assisted in recruiting, hiring and training of team members.

• Responsible for liaising with customers in order to ensure a transaction goes smoothly.
• To help customers identify and purchase products they desire.
• Selling and process payments.
• Provide high class customer service and to increase company's growth and revenue through sales maximization.

• Responsible for liaising with customers in order to ensure a transaction goes smoothly.
• To help customers identify and purchase products they desire.
• Selling, restocking, merchandising and process payments.
• Provide high class customer service and to increase company's growth and revenue through sales maximization.